Channel status is shown as STOPPED even after the channel is restarted
Below are the behaviours of IBM Websphere MQ and Applications Manager :
- If a channel is started, the status of the channel is not changed to RUNNING. It will be in INACTIVE state until a connection is made to the channel and a get / put is performed. Refer IBM wiki
- By default, APM doesn't show inactive channels. To show inactive channels, go to Edit Monitor -> Select System Filter Objects -> Add INCLUDE_INACTIVE_CHANNELS: true in System Objects to Monitor textbox
If a channel is restarted in IBM MQ, but Applications Manager reports its status as STOPPED, the below could be the reason for that :
- The channel is restarted.
- The state of the channel is moved to INACTIVE ( not RUNNING ). You can verify the status from MQExplorer / using command : dis chstatus(channelName)
- INCLUDE_INACTIVE_CHANNELS:true filter is not added to the MQ monitor in Applications Manager.
- In this case, during the data collection, the inactive channels are not returned by the MQ, and hence it is shown as down.
- The status will not change from STOPPED.
To fix this issue, set INCLUDE_INACTIVE_CHANNELS:true, after which the channels with inactive status also will be shown in the Applications Manager UI.
If the issue still exists, reach out to our support with the screenshot of the error obtained to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.
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