Change the default font-size and font-family while sending emails from SCP
Kindly try the following steps below,
- Access the database and initiate the query below
select * from globalconfig where category = 'rta';
- It will list out the global config categories and from the list check for the globalconfigid for font -size and update the font size and paramvalue in the query and click enter
update globalconfig set paramvalue='Enter font-size' where globalconfigid =enter the corresponding global config ID here;
- Then search for the globalconfigID for the font-family and update the font-family and paramvalue in the query below and click enter
update globalconfig set paramvalue='Enter font-family' where globalconfigid =enter the corresponding global config ID here;
- Run the first query again and check if the the font size and font family is updated then restart the services for SCP application
- Check if the default font family and font size is reflected in the application while sending email.
For reference:
New to ADSelfService Plus?
Related Articles
Set default Font Family and Font Size for all html editors
This fix is applicable ONLY from version 10.5 (10500). Set default font is only for all html editors in the application like like incident description, resolution area, reply templates, resolution templates, all notifications and etc wherever html ...To send an acknowledgement email notifications to change owner for every reply conversation in change.
Overview The below document explains the steps that need to be configured for sending notifications to change owner for every reply conversation in changes. (i.e) When a reply is sent and a conversation is added to a change then the acknowledgment ...Sending notification failed
In some scenarios the outgoing emails will error with Sending notification failed message in UI and in the logs you can see, 550 5.2.125 The sender has exceeded the maximum number of messages they are allowed to send via client submission either per ...Mail sending failed_Client was not authenticated to send anonymous mail during MAIL FROM
Error trace: Caused by: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM Please note that, this is not an issue with the application but with the outgoing mail ...Send Auto reminders to Change Approvers after X days
Here is the script and kindly follow the steps below to achieve your requirement to send Auto reminders to Change Approvers after X days. For now, the script sends reminder for every 24 and 48 hours. This can be customized in the script. 1.Download ...