Change the default font-size and font-family while sending emails from SCP

Change the default font-size and font-family while sending emails from SCP

Kindly try the following steps below,

  • Access the database and initiate the query below

select * from globalconfig where category = 'rta';

  • It will list out the global config categories and from the list check for the  globalconfigid for font -size and update the font size and paramvalue in the  query and click enter

update  globalconfig set paramvalue='Enter font-size' where globalconfigid =enter the corresponding global config ID here;

  • Then search for the globalconfigID for the font-family and update the font-family and paramvalue in the query below and click enter

update  globalconfig set paramvalue='Enter font-family' where globalconfigid =enter the corresponding global config ID here;

  • Run the first query again and check if the the font size and font family is updated then restart the services for SCP application
  • Check if the default font family and font size is reflected in the application while sending email.
For reference:


          • Related Articles

          • How to Change default password on PGSQL database

            Please do follow the below steps which would assist you in changing the default Postgres password.  1. Stop the application services.   2. Please take a trimmed backup <OR> take a Snapshot of  the Server 3. Open Command Prompt with Admin Privileges ...
          • Email already exists issue

            It wont allow you to create a contact, says 'email already exists'.But wont be listed in contact list view,support list view,Acc manager list view select * from aaacontactinfo where emailid='email@email.com'; This will give you the contactinfo_id , ...
          • SCP 11.0 - PPM update

            This document is applicable only for the 8.1 to 11.0 upgrades.  Please go through this article completely , before proceeding for the upgrade   - As this release is a complete redesign of the application, it is mandatory to do the upgrade only in a ...
          • How to change login page image/logo in SCP 8.1

            1. Go to Admin - > Global settings - > Application settings - > Settings. 2. Under Logo settings, you can import a custom image with the specified size, and you can use the image to be shown on the login page.
          • Email Signtature behavior in Version 11.0.

            In order for the email signature to work in Version 11.0, please do add the signature first and then go to Admin - Notification Rules - Replying to a Request template - Customize template and add the below variable  $EmailSignature.  ...