Change the default font-size and font-family while sending emails from SCP
Kindly try the following steps below,
- Access the database and initiate the query below
select * from globalconfig where category = 'rta';
- It will list out the global config categories and from the list check for the globalconfigid for font -size and update the font size and paramvalue in the query and click enter
update globalconfig set paramvalue='Enter font-size' where globalconfigid =enter the corresponding global config ID here;
- Then search for the globalconfigID for the font-family and update the font-family and paramvalue in the query below and click enter
update globalconfig set paramvalue='Enter font-family' where globalconfigid =enter the corresponding global config ID here;
- Run the first query again and check if the the font size and font family is updated then restart the services for SCP application
- Check if the default font family and font size is reflected in the application while sending email.
For reference:
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