Change Risk Assessment Questionnaire using Custom module - Implementation steps
We’re excited to share a step-by-step guide( Attached) on implementing a Change Risk Assessment Questionnaire in ServiceDesk Plus using the Custom Module feature. This solution leverages Custom Modules, Change Additional Fields, and Field & Form Rules to create a dynamic risk assessment within Change Requests.
Please note that this is an interim approach involving custom scripts. While we work on delivering an out-of-the-box risk assessment configuration in future updates, customers who need this functionality immediately can follow this script-based workaround to meet their process needs.
Stay tuned for more updates, but feel free to proceed with this approach in the meantime!
File name : Calculate Risk questionnair.pdf ( Explains the steps )
File name : RiskAssesment.txt ( Script to be used)
File name : CustomModuleData.CSV ( A Sample CSV file that shows the risk questionnaire format used to import in to custom module )
File name : CustomModuleData.CSV ( A Sample CSV file that shows the risk questionnaire format used to import in to custom module )
Regards,
Nandakumar Balaji,
Product Management- ServiceDesk Plus.
ManageEngine, a division of Zoho Corp.