Change Risk Assessment Questionnaire using Custom module - Implementation steps
We’re excited to share a step-by-step guide( Attached) on implementing a Change Risk Assessment Questionnaire in ServiceDesk Plus using the Custom Module feature. This solution leverages Custom Modules, Change Additional Fields, and Field & Form Rules to create a dynamic risk assessment within Change Requests.
Please note that this is an interim approach involving custom scripts. While we work on delivering an out-of-the-box risk assessment configuration in future updates, customers who need this functionality immediately can follow this script-based workaround to meet their process needs.
Stay tuned for more updates, but feel free to proceed with this approach in the meantime!
File name : Calculate Risk questionnair.pdf ( Explains the steps )
File name : RiskAssesment.txt ( Script to be used)
File name : CustomModuleData.CSV ( A Sample CSV file that shows the risk questionnaire format used to import in to custom module )
File name : CustomModuleData.CSV ( A Sample CSV file that shows the risk questionnaire format used to import in to custom module )
Regards,
Nandakumar Balaji,
Product Manager- ServiceDesk Plus.
ManageEngine, a division of Zoho Corp.
New to ADSelfService Plus?
Related Articles
Risk matrix for Change using Custom module
UseCase: Risk need to be calculated through Risk matrix (similar to Priority matrix in the request module) Steps to configure: Configure custom module as in the attached screenshot. 1. Navigate to Admin --> Developer space --> Custom module --> ...Risk Matrix for Change using Custom Module
Overview: A risk matrix helps in identifying risks based on how likely they are to happen and how serious their impact could be. This makes it easier to decide which risks need urgent attention and which ones can be watched over time. It helps manage ...Calculate Risk Score based on a custom questionnaire configured in resource section
UseCase: Risk score has to be set based on the response for a custom questionnaire. Because the Change module does not offer resource sections like the Service Request module does, this requirement may take the majority of the available additional ...Calculate Risk Score based on a custom questionnaire
UseCase: Risk score has to be set based on the response for a custom questionnaire populated in a form. Note: The form is adaptable based on specific needs, this version serves as a sample questionnaire with predefined risk values defined within the ...Close change requests using custom schedules.
This post describes the use of a python script to close change that are in a specific stage using Custom Schedules. Use Case: There may be a scenario where number of old Change Requests that have gotten lost in the shuffle over the years. Most of ...