Change Requester role to be played only by technicians.
Change Requester role to be played only by technicians.
Please go to Admin - Field and form rules and add the below script.
var additionalField = "UDF_CHAR2";
$CS.referField(additionalField, "technicians", {url: "/api/v3/technicians"});
$CS.element(additionalField).on("change", function() {
$CS.setValue("INITIATOR",$CS.getValue(additionalField));
});
Screenshot for reference: