Can we restore a deleted technician as it appears under deleted users?
Once a technician user account is deleted, the same user account cannot be added back. When a technician is deleted, we do not delete all the traces of the user. For historic purposes, the user will be available in certain records.
create a new user account for the technician.
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Query to find requests deleted by technician
Working on Builds 14500 This report is used to find the deleted request in the application. We can get the data from the Trash and system log viewer. To make any changes to a query, refer to the KB article below. SELECT err.message "System log ...How do I restore the backup data?
NOTE: For builds > 10.6 While migrating to different database you can use backupdataold.bat / backupdataold.sh. Here backup will be in .data format and this can be restored in across DB platform. While restoring .data file we have to use below ...Technician
This report is used to find the Technician complete details. SELECT AaaUser.USER_ID, AaaUser.FIRST_NAME "FullName", AaaLogin.NAME "LoginName", AaaLogin.DOMAINNAME "Domain", AaaContactInfo.EMAILID "Email", DepartmentDefinition.DEPTNAME "Department", ...How to restore the database of supportcenter plus in a new instance? (Applicable from 11.0 version)
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This KB will help you to get the notification about based on the site to a technician. Please follow the below instructions. Please navigate to Admin >> Request timer action >> Add new timer action. Please configure the below in the application. ...