CAB recommendation table is not updated with recent data - External

CAB recommendation table is not updated with recent data - External

CAB recommendation table  in ServiceDesk Plus workspace is not updated with recent data.
Note: This KB is applicable for ServiceDesk Plus version from 11128 till the latest version
ServiceDesk Plus has made framework level changes and the recent data is not pushed into the CAB recommendation table in AnalyticsPlus.

Note: Take a backup of "ZRMEModules.xml" under "ServiceDesk\zreports\1\sync\conf" prior to making any changes
  • Send a copy of  "ZRMEModules.xml" under "ServiceDesk\zreports\1\sync\conf" to the support team at 
  • We will revert back making the necessary changes to the "ZRMEModules.xml" file. 
  • Replace the "ZRMEModules.xml" file under "ServiceDesk\zreports\1\sync\conf" with the one which was modified and sent by us.
  • Restart the ServiceDesk Plus application once and re-initiate the sync.

        New to ADManager Plus?

          New to ADSelfService Plus?

            • Related Articles

            • FAILURE :Exception in creating table in Analytics. JSON Out of Range error

              When synchronizing from Servicedesk Plus to Advanced Analytics fresh installation of build 3100 we get the error: FAILURE :Exception in creating table in Analytics. The issue seems with the synchronization of request additional fields. Here is the ...
            • Problem Module Data import

              Importing Problem data into Analytics Plus:  You could log into the Analytics Plus 'ME ServiceDesk Plus Analytics' database and start creating these two tables using the below queries. Check this link for steps to import data from Local DB. Problem ...
            • How to import data using URL that consists special characters

              Issue: Not able to import data using URL that contains special characters (for eg: as they are not recognized by the application. Error Message:  The parameter URL does not match the accepted input ...
            • How to import Survey data from ServiceDesk Plus to Analytics Plus?

              Helpdesk surveys help you identify how happy your customers really are with your services. A recent research revealed that 96% of unhappy customers don't complain but, 91% of those unhappy customers leave and never come back. That is sad, isn't it?   ...
            • Imported data in a column shows an incorrect value

              Issue: In Analytics Plus version 4100, when a data is imported into Analytics Plus(especially from MSSQL server), a few column values are not identified properly.  The query used to pull the details works fine on MSSQL server and returns proper ...