We can achieve it by using the custom trigger feature along with a python script. We can set a trigger based on which the script will execute, the script will add the resolution and set the status to 'Closed' You can modify the condition for the ...
This post describes the use of a python script to close requests after successive approval reminders using Custom Schedules. Use Case: We have an option under the self-service portal in order to send reminders mail for the approvals, what would be ...
This post describes the use of a python script to close change that are in a specific stage using Custom Schedules. Use Case: There may be a scenario where number of old Change Requests that have gotten lost in the shuffle over the years. Most of ...
The following script will help you bulk close changes based on the status of change using custom schedules 1. Go to Reports tab --> New query report --> copy the query to the query editor and run the report. Save the report in the folder. The query ...
This post describes the use of a python script to close change that are in a specific stage using Custom Schedules. Use Case: There may be a scenario where number of Change Requests that have got closed and the associated incident is still in open ...