Block attachments from specific IP Address

Block attachments from specific IP Address

Requirement:
In few organisations, certain IP Address are refrained from creating requests with attachments.

Steps to configure:
  1. Goto Admin > Developer Space > Request Custom Functions > Global function > New > Paste the content from the attachment GF_4 - Configuration.txt and save it with a name.
  2. Update the URL and integration key in the script. 
    1. You can get the integration key under Admin > Integrations > Integration Key > New
    2. Please use an integration key with admin privilege, as there wont be any role related permission issues. 

    4. Update the integration key in the global function.
    5. https://help.servicedeskplus.com/api/rest-api.html$key

  3. Go to Admin > Developer Space > Request Custom Functions > Custom Actions > Paste the content from the blockAttachments.txt and save it with a name.
  4. Modify the global function name and the IP Address list in the script. 

  5. Configure custom trigger as below: