In few organisations, certain IP Ranges are refrained from creating requests with attachments.
Steps to configure:
Goto Admin > Developer Space > Request Custom Functions > Global function > New > Paste the content from the attachment GF_4 - Configuration.txt and save it with a name.
Update the URL and integration key in the script.
You can get the integration key under Admin > Integrations > Integration Key > New
Please use an integration key with admin privilege, as there wont be any role related permission issues.
Update the integration key in the global function.
Go to Admin > Developer Space > Request Custom Functions > Custom Actions > Paste the content from the blockattachmentsFromIP_range.txt and save it with a name.
Modify the global function name and the IP Address list in the script.
Requirement: In few organisations, certain IP Address are refrained from creating requests with attachments. Steps to configure: Goto Admin > Developer Space > Request Custom Functions > Global function > New > Paste the content from the ...
For customers running version 9.3 and below. 1. Goto Drive:\ManageEngine\ServiceDesk\server\default\conf\TrayIconInfo.xml and add "ipToBind" parameter to the following line: <SDP-PROPERTIES RequestScheme="http" WebPort="8080"/> Now the line would ...
This is a sample Python script to automatically trigger the creation of multiple child requests from a parent request, based on the request template chosen. The request ID of the child requests will be added as a Note in the parent request. This is ...
This post describes the use of a deluge script to update requests based on values given a global function, namely "request_properties". This action can be performed using Custom Triggers. Refer to this link for Python ...
Requirement: As per the application design, the IP address of the machine from which the request was created will be noted in the History tab. Update this "IP Address" in a request additional field. Steps to configure: Goto Admin > Developer Space ...