Backup password protection
The application backup is protected with a password. The password is required to open the backup file / restore it.
This password can be changed in the Admin-> Backup schedule page. Click Edit Scheduling and input the backup password to change the backup password.
Default Backup password: SDP123!
SQL Master Key Password FAQs
How to create the master key password. The user with dbcreator permissions can follow these steps to create the master key password: Open MSSQL Server Management Studio, right-click the database and choose New Query In the workspace, run the ...
Forgot password option missing
If Forgot password option missing in the login page, then please check the below option under Admin->Self-Service Portal Settings. If this option is disabled, then the Forgot password option will not be visible in the login page. Allow users to login ...
To replace redirecting link instead of “Forgot password” in Login Page
1. Remove "forgot password" alone referring the below link, as we cannot change the link for forgot password. https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Solutions/dv/24000990619399/en 2. Customize their own login page ...
Scheduled Backup Failure
Sometimes the scheduled backup fails due to the below error in the logs, Error Message org.postgresql.util.PSQLException: An I/O error occured while sending to the backend. at ...
Steps for taking Full Backup
The following instructions is to perform a manual backup in ServiceDesk Plus – MSP, Step 1: Stop ManageEngine ServiceDesk Plus – MSP service. Step 2: From the command prompt, go to [ServiceDesk Plus-MSP-Home]\bin directory and ...