An "Authentication Failed" message is shown while adding device.
Solution
Connect via putty from the Applications Manager server using the profile which is used for adding the device.
- Once it is connected then execute the following command:
- uname -s if this command gives doesn't give output, there is an issue with the user permission.
- if this command gives proper output, then need to check why it gets failed in AppManager.
Connect via ServerSSHTroubleshoot.bat script.
- If customer is not able to connect then check why it is not connected using the script.
- If customer is able to connect then check why it gets failed in AppManager.
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