Script to automatically assign a technician to an unassigned request based on the first response
When a technician responds to an unassigned request, the corresponding ticket will be automatically assigned to the specific technician.
Tested in: Build 14306 (Postgres)
Steps:
- Download the attached scripts.
- Under Admin > Developer Space > Global Custom Function, create a new custom function. Paste the content of the Global Function script into the function.
- Make sure to update the URL and technician key in the script. It's recommended to use a technician key with admin privileges to prevent any permission issues related to roles.
- Under Admin > Developer Space > Notification Custom Function, create another custom function. Paste the content of the assign technician script into this function.
- Under Admin > Custom Trigger > Notifications, configure a new Custom Trigger with the following settings:
The condition could be modified according to the specific requirements.
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