API -Listing requests based on Additional Field Values
This can be met through V3 API. Go to Admin > Incident Additional Fields and make a note of the "API Field Name" as highlighted below:
Please follow the below mentioned to pull the requests based on the additional field values:
1. Use the Input as shown below:
{
"list_info": {
"row_count": 20,
"start_index": 1,
"sort_field": "subject",
"sort_order": "asc",
"get_total_count": true,
"search_fields": {
"udf_fields.udf_sline_6301": "Liverpool"
},
"filter_by": {
"name": "1501_MyView"
}}}
2. Replace the above highlighted in Red as per yours. Liverpool is the value of the additional field "Base Station".
3. Now encode the above input,
4. Enter your encoded value after "input_data=" as shown below and execute the API call:
New to ADSelfService Plus?
Related Articles
Additional field values
This report helps to find the picklist values in the additional fields. First you need to find the name of the table and the column holding the data, by executing the following SDP query report: SELECT Tablename, Columnname FROM ColumnAliases WHERE ...Script to Update Date additional field (to 3 days) based on priority inside the request
In some cases the customer will need to update the date additional field based on priority set inside the request. (Applicable for builds 14300 & above) Please follow the below mentioned steps to configure: First Download and extract the attached zip ...Script to Duplicate / Copy Response Due by time under Custom Additional field
Kindly follow below instruction to duplicate Response Due by time under Custom Additional Field. How to Setup Python * Download attached files and place it under Servicedeskplus-msp<home>\integration\custom_scripts * Edit Configuration.json file and ...Script to Populate User Additional Field under Incident Template using FAFR
The script load the Requester Name under Incident Additional field ( As a pick list), by choosing the requester name under additional field the script populates the user additional field value. * Kindly create two additional fields under Admin -> ...API - Listing of Worklogtype
1. Go to Admin > API > Reports > Execute Query: select * from worklogtypedefinition 2. Sharing screenshot for your reference: