SCP 11.0 and above API documentation
SCP has a variety of APIs using which you can integrate 3rd party tools with our application.
We have inbuilt API documentation. Please login to the application as administrator -> go to Admin -> General -> API -> Documentation to refer to the same.
1. Login as administrator
to view the API docs.
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SCP 11.0 and Jira integration
Integration Steps In SCP 11.0, JIRA administrator credentials and server URL configuration fields will not be available in the Jira.xml file. They must be configured on the current integration page. Follow the below steps to move the integration ...
Round Robin in SCP
Here is the custom trigger plugin for round robin auto assign feature Steps to follow 1. Extract the attached zip 2. Copy the Last_Assigned_Tech.txt and Round_Robin_Assign_Tech.json files to C:\\ManageEngine\\SupportCenter\\integration\\conf folder ...
SCP 11.0 - PPM update
This document is applicable only for the 8.1 to 11.0 upgrades. Please go through this article completely , before proceeding for the upgrade - As this release is a complete redesign of the application, it is mandatory to do the upgrade only in a test ...
Analytics - SupportCenter Plus integration PKIX path building failed (for SCP 11.0)
While syncing Analytics Reports, this error may appear where the self-signed certificate to sync both Analytics Reports and SCP will be missing. These traces (mentioned below) can be viewed in the file zrmeinteglog0.txt under the location ...
Database migration from MySQL to Postgres/MSSQL in SCP 8.1
We no longer support the use of MYSQL as database in SupportCenter Plus. Hence, we request our users to migrate to Postgres (which is in-built) or Microsoft SQL. Please follow the below steps to carry out the database migration: 1. Shutdown the ...