What to do if the Alerts stopped triggering or is getting delayed?
Open the EventLog Analyzer GUI, go to the Alerts tab ⇾ click on "More tools" at the right-top corner and click on "Manage Profiles".
Ensure the alert profile is enabled.
Click on "Update" next to the Alert Profile name, ensure that the "Email Notification" is enabled and configured accordingly.
Click on "Reconfigure Mail Server", check if the Mail Server details are correct, and send a test email for confirmation.
In the "Manage Profiles" page, choose the "Date & Time range" as 'Today' and check whether the total "No. of alerts" has reached the daily limit.
If yes, go to the Settings tab ⇾ Admin Settings ⇾ Product Settings ⇾ and increase the "Daily Email Limit" value or disable it.
Check if the Alert dump (unprocessed alerts) are being dumped in the <Dir>:\ManageEngine\EventLog Analyzer\Data\AlertDump folder.
If yes, collect the recent alert dump file and the <dir>:\ManageEngine\EventLog Analyzer\logs folder to check with the development team.
Note: Post upgrading to 12160, the customer will get an email "Email limit Exceeded" if the threshold is reached. |
New to ADSelfService Plus?
Related Articles
Error: Alerts are not getting triggered in EventLog Analyzer
Issue description Alerts are not recorded in EventLog Analyzer. This problem occurs due to various reasons and impacts detections. This document offers troubleshooting information to resolve this issue. Possible causes The alert profile may be ...
Log collection failure alerts
Device down alert: When configured devices don't respond to pings from EventLog Analyzer, it implies either of the following: The selected Syslog devices are not sending logs to EventLog Analyzer. EventLog Analyzer has not collected logs from the ...
Setting up alerts
How to: Hint on setting up alerts First, always check if any of the predefined alert criteria would satisfy the requirement. Proceed with custom alerts only if the requirement is very peculiar. Log on to GUI ⇾ Go to the "Alerts" tab ⇾ click on "Add ...
How to bulk delete the generated alerts in EventLog Analyzer?
Objective We understand that manually deleting individual alerts in EventLog Analyzer can be time-consuming and tedious, especially when dealing with a large volume of alerts. This document is intended to simplify that process by providing ...
How to modify the maximum alerts per alert profile in EventLog Analyzer
Objective EventLog Analyzer allows administrators to control the number of alerts triggered by a single alert profile each day. This helps avoid alert overload, reduce system strain, and ensure that only relevant alerts are generated by preventing ...