ADMP integration Issues with SDP MSP

ADMP integration Issues with SDP MSP

Please check the below if you get any errors while doing integration

1) ADMP application must be accessible from the browser of SDP application server. Similarly, SDP application must be accessible from the browser of ADMP application server.

This is to make sure that we have connectivity established between the two applications.

2) The technician account used for testing the integration must be a part of both the applications. As we will configure the domain to deal with AD operations in ADMP, please make sure that the domain controller is reachable from the ADMP server and the SDP server too.

3. In your ADMP application and go to Integrations-> ServiceDesk Plus and check if ADMP to SDP integration is successful and also please check if tight integration is enabled and then check if the ME integrations are being updated.


                    New to ADSelfService Plus?

                      • Related Articles

                      • JIRA integration - Issue Types are not loaded

                        Post the JIRA is integrated with SDP MSP , the Projects data gets populated. However the other field - Issue Types will not show any values. To fix this follow the below steps The api call is used to fetch the issue types is ...
                      • SCP, SDP and MSP Differences

                        Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them. HelpDesk Applications in ManageEngine (ME) are as follows :  1. SupportCenter ...
                      • ZOHO CRM Integration with SDP MSP

                        Account's Sync : If MSP SDP has exact Account Name as that of CRM's Account Name , then CRM data will be overwritten in MSP SDP. (Note : Address details will be overwritten in MSP SDP). New Account from CRM (which is not in MSP SDP) will be added to ...
                      • Integration with Opmanager MSP - Network and Monitoring tool for MSP's

                        SDP MSP integrates  Opmanager MSP - Network and Monitoring tool for MSP's, for more details refer to the below https://www.manageengine.com/network-monitoring-msp/sdp-msp-integration.html
                      • ZOHO assist integration FAQ's

                        1) ZOHO Assist not working or unable to send emails or exception throws while initiating the session - Users who purchased ZOHO Assist needs to sign up to the https://assist.zoho.com/ with the registered user Email to make the integration work. - ...