ADMP integration Issues with SDP MSP
Please check the below if you get any errors while doing integration
1) ADMP application must be accessible from the browser of SDP application server. Similarly, SDP application must be accessible from the browser of ADMP application server.
This is to make sure that we have connectivity established between the two applications.
2) The technician account used for testing the integration must be a part of both the applications. As we will configure the domain to deal with AD operations in ADMP, please make sure that the domain controller is reachable from the ADMP server and the SDP server too.
3. In your ADMP application and go to Integrations-> ServiceDesk Plus and check if ADMP to SDP integration is successful and also please check if tight integration is enabled and then check if the ME integrations are being updated.
JIRA integration - Issue Types are not loaded
Post the JIRA is integrated with SDP MSP , the Projects data gets populated. However the other field - Issue Types will not show any values. To fix this follow the below steps The api call is used to fetch the issue types is ...
SCP, SDP and MSP Differences
Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them. HelpDesk Applications in ManageEngine (ME) are as follows : 1. SupportCenter ...
Integration with Opmanager MSP - Network and Monitoring tool for MSP's
SDP MSP integrates Opmanager MSP - Network and Monitoring tool for MSP's, for more details refer to the below https://www.manageengine.com/network-monitoring-msp/sdp-msp-integration.html
Issue in CRM Integration - Unable to import Account/Requesters in 9427 and above
CRM Integration - Account/Requesters are not getting imported to MSP Application due to certification error. Exception Traces in serverout log: [11:11:57:722]|[01-10-2020]|[SYSERR]|[INFO]|: Caused by: sun.security.validator.ValidatorException: ...
How to use Webhooks in SDP MSP
Here is the sample integration using Webhooks feature in SDP MSP. Please refer it for more details. https://writer.zohopublic.com/writer/published/akupace4382651aa54772b5a3fb729fe1b439