Password Reset for Server Administrator

Password Reset for Server Administrator

This instruction applies to Server Administrators using the On-Premises version of Analytics Plus who have forgotten their password and are unable to reset their password using the "forgot password" option. Please fill the form below to receive instructions to reset your password and gain access to your Analytics Plus account. 

Note: If you are not the server administrator and have forgotten your password, please reach out to your Server Administrator for assistance. 






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