Adding AMS License

Adding AMS License to SDP MSP application

This KB article guides you in applying the AMS License file to the SDP MSP application.

Step 1: Login to the SDP MSP application as an administrator.

Step 2: Click the Help (?) icon at the top right corner.
Step 3: Once you click the Help icon, there will be a drop down.
Step 4: Click "License" from the drop down, which will open another tab, where you can apply the provided AMS license.
Step 5: Once you upload the license, click Apply, which will show the message "ManageEngine ServiceDeskPlus - MSP has been upgraded", which indicates that the provided AMS license file is accepted by the application.
          • Related Articles

          • SCP, SDP and MSP Differences

            Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them. HelpDesk Applications in ManageEngine (ME) are as follows :  1. SupportCenter ...
          • SDP MSP 10500 - 32 Bit machine Upgrade - UpdMgr.bat update string

            To upgrade Windows 32 bit machine - SDP MSP instance, you must add the below JAVA option in the UpdMgr.bat present under ServiceDeskPlus-MSP\bin\scripts 1. Shut down the application. 2. Edit the UpdMgr.bat present ...
          • SDP - SDP MSP Integration using Custom Triggers

            This article helps users to integrate ManageEngine ServiceDesk Plus (SDP) - ServiceDesk Plus MSP (SDP MSP) using Custom triggers and Custom Schedules feature.  This is compatible with SDP Build - 11113 and SDP MSP Build - 10507 This will help the MSP ...
          • 10.5 Linux Upgrade failure and solutions

            Traces in logs : 1. java.lang.Exception: InitPgsqlScript exited with value :: 1 at com.adventnet.persistence.PostgresPreProcessor.executeInitPgsqlScript(PostgresPreProcessor.java:1733) 2. PGSQL Permission related errors. 3. SDP MSP installed as root ...
          • Script to send multiple license expiry notification in Software License/Agreement

            We can set only 1 notification for the license expiry. Using custom schedule multiple expiry notifications like 90 days before, 60 days before and 30 days before can be achieved using script.  Prerequisites: 1. Python is a third party software that ...