Add tasks with dependencies for a change request created with a particular template
Requirement:
Add tasks with dependencies for a change request created with a particular template.
UseCase:
Four Predefined tasks will be added to every change request created with "Maintenance" Template.
Task Details:
- Scheduling Snapshots
- Linux Patching
- DBA Patching
- Configuring Maintenance mode in OpManager
"Linux Patching" task and "DBA Patching" task are dependent on "Scheduling Snapshot" task.
The tasks would be assigned to the same group and technician as in the change request. So its mandatory for the change request to have a group and change owner to get this script working.
Steps to follow:
- Goto Admin > Developer Space > Global function > New > Paste the content from the attachment Global_function_4.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Update the integration key in the global function.
- Go to Admin > Developer Space > Global Functions > New > Paste the content from the attachment addTasks.txt and save it with a name.
- Go to Admin > Developer Space > Global Functions > New > Paste the content from the attachment createTaskDependencies.txt and save it with a name.
- Go to Admin > Developer Space > Change Custom Functions. Create a new function.
- Refer to the attached script. (customFunction.txt.)
- Update the global function count in the script as per your instance.
- Configure Change custom trigger to get executed on every Change being created with a "Maintenance" template. Invoking condition can be modified as per your requirement.
New to ADSelfService Plus?
Related Articles
How to automatically create multiple tasks in a change request with a configurable JSON file.
Note: Attached script will not work beyond 11138 SDP Version. This is a sample Python script to automatically create multiple tasks within a change request with a configurable JSON file. This is achieved using an API call to create a task in ...Query to show tasks created per template along with status (MSSQL & PGSQL)
Tested in builds from PGSQL (14300) or MSSQL (14306) Since Task template is not stored in Task details, we cannot show count based on task templates. However, we have tried to form a query with task subject considering that, when task templates are ...How to assign CAB members to a change request automatically.
Note: Attached script will not work beyond 11138 SDP Version. This is a sample script to add CAB Members to a Change Request through Change Custom Triggers.The CAB Members can only be added manually to the Change Request ,under the Approval Tab, ...Deluge Script to show request attributes in Task Subject / Description from builds: 10600 and 14306
Requirement: To show the request field values such as Request Type, Status etc., or the additional field values in the Task subject/description. Use case: When a task is triggered from a request, it should contain the request details (configured) in ...Change Risk Assessment Questionnaire using Custom module - Implementation steps
We’re excited to share a step-by-step guide( Attached) on implementing a Change Risk Assessment Questionnaire in ServiceDesk Plus using the Custom Module feature. This solution leverages Custom Modules, Change Additional Fields, and Field & Form ...