Add request API Using Postman

Add request API Using Postman

You need to send the TECHNICIAN_KEY and format in Params and the data in Body. Also, you have to encode the body and send it. 

Please refer to the below for your reference which is sent using postman.

Attached is the SAMPLE JSON file









{
"request": {
"subject": "Unable to fetch mails",
"description": "I am unable to fetch mails from the mail server",
"requester": {
"id": "4",
"name": "Guest"
},
"impact_details": "Routine tasks are pending due to mail server problem",
"resolution": {
"content": "Mail Fetching Server problem has been fixed"
},
"site": {
"name": "Sample Site",
"id": "4"
},
"account": {
"name": "Sample Account",
"id": "3"
},
"status": {
"name": "Open"
}
}
}

Example :

Also please check our API documentation bundled in the application under Admin -> API -> Documentation -> You can try your calls also to it.


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