Add notes when a technician is assigned
Requirement:
Automatically add note in the ticket and consider it as a first response when a ticket is initially assigned to a technician.
Steps to configure:
- Goto Admin > Developer Space > Request Custom Functions > Global function > New > Paste the content from the attachment GF_4 - Configuration.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Update the integration key in the global function.
- https://help.servicedeskplus.com/api/rest-api.html$key
- Go to Admin > Developer Space > Request Custom Functions > Custom Actions > Paste the content from the addNote.txt and save it with a name.
- Modify the global function name in the script.
- Configure custom trigger as below: