Add Attachment API assistance for other tools
Our sample html
to test Add Attachment API works well. However many customers are having trouble converting it to code/other tools (Powershell, python, Postman, Curl).
Hence we are posting this article to get it using Postman for other tools.
Attached is the sample json corresponding to "Add Attachment" API. Upload this in the Postman to get the necessary format.
Request add attachment_Python script-API
Steps for adding attachment to the request through python script-API. Extract the attached "Attachment_Python_Script.zip" >> Edit attachmentscript.py >>Mention product installed url in the base url ; update the api key; update the request id that ...
Add request API Using Postman
You need to send the technician_key and format in Params and the data in Body. Also, you have to encode the body and send it. Please refer to the below for your reference which is sent using postman. Example : ...
Integration with other helpdesk tools
Please note that, we do not have direct integration of SDP MSP with other HelpDesk tools like ServiceNow. However if any HelpDesk has APIs for all Create, Update, Close operations, then you can make use of the our APIs and custom triggers to achieve ...
CMDB API - Add CI along with users name
<?xml version="1.0" encoding="UTF-8"?> <API version="1.0" locale="en"> <records> <record> <parameter> <name>CI Name</name> <value>saharsh</value> </parameter> <parameter> ...
Script to add worklog using custom schedule
What is a Custom Schedule? Custom Schedules are actions scheduled on a specific date and time with or without repeat frequency. The actions are specified in a customized script file. Any data from ServiceDesk Plus can be sent to the script through ...