Account specific request template: Redirection to requester's account based template from default template using FAFR
Tested in builds 14000, 14200 and 14201 (Global FAFR):
Step 1: In Global FAFR, on form load, configure an FAFR and execute the below script under Action as shown below,
try{
$req.form.destroyForm(undefined, false);
}catch(err){}
jQuery(document).ready(function(){
window.location.href="/WorkOrder.do?woMode=newWO&reqTemplate=8";
});
Step 2: Replace "8" with the desired template ID.
Note
"All Templates" should not be enabled under "Rule applies for", as it leads to page crash.
Now, from the requester's login while creating a new request, the template automatically changes to one which is mentioned in the rule for the requester's account.
However, a double loading of the new request page will happen which has to be informed to the cx.
New to ADSelfService Plus?
Related Articles
Disable Default Template - Using FAFR
1. Navigate to Admin>Incident Template>> Edit Default Template 2. Select Field & Form Rules Tab 3. Select On form Load 4. Make sure to select "Applies to Technicians" and set the action as Execute Script and paste the below script ...Account based outgoing mail sever settings post build 14001
ACCOUNT-BASED OUTGOING MAIL SERVER FEATURE: Introduction: Account-based outgoing mail server feature was introduced in build 14001. This feature ensures that users receive notifications and responses from the specific email address associated with ...Route from default request to service catagories
To route from default request page to service catagories Kindly follow the steps below, Access the Admin Module Select incident template>>Fields and Forms Rules Create a new rule, paste the script and save it I have attached a screenshot for ...Top Requester based on Request
This report is used to get the top 10 requesters count based on the request. To make any changes to a query, refer to the KB article below. https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Solutions/dv/24000627781192 SELECT ...How to populate requester details in request additional field
Requirement: Populate requester additional field information into request additional field. Usecase: Let us consider a scenario where certain employee details are imported from the Active Directory into User - Additional Fields. The business ...