Tested in builds 14000, 14200 and 14201 (Global FAFR):
Step 1: In Global FAFR, on form load, configure an FAFR and execute the below script under Action as shown below,
try{
$req.form.destroyForm(undefined, false);
}catch(err){}
jQuery(document).ready(function(){
window.location.href="/WorkOrder.do?woMode=newWO&reqTemplate=8";
});
Step 2: Replace "8" with the desired template ID.
![](https://static.zohocdn.com/zoho-desk-editor/static/images/file.png)
Note
"All Templates" should not be enabled under "Rule applies for", as it leads to page crash.
Now, from the requester's login while creating a new request, the template automatically changes to one which is mentioned in the rule for the requester's account.
![](https://static.zohocdn.com/zoho-desk-editor/static/images/file.png)
However, a double loading of the new request page will happen which has to be informed to the cx.