Unassociated Account/sites are visible for technicians
Issue:
-> When trying to associate only one account or site for a technician there is an issue where other account and sites are automatically associated
-> Even though the technician is given the role "SDAccount Admin" they automatically get access to all the accounts and sites
-> Custom Role Provided for a technician , still he is able to view extra Accounts / Sites.
Changes:
-> Due to the change in behavior of the application we do not have the "default technician" option which was available in the older versions below 10.6
-> In the latest versions from 10.6, when a technician is given the role "SDAccount Admin" and associated with only one account he may get access to all the accounts if any of the non-associated account site is under default site settings
-> Also if it is an custom role, please check if that role is having the access "All Associated Accounts" because that works similar to SDAccount Admin role
Resolution:
-> When you want to give complete access for a technician only for some particular accounts and sites, provide the role "SDSite Admin"
-> If it is a custom role, make sure the role is given the access "All Associated sites"
-> When this role is given the technician will have access to only the accounts and sites which are associated to them
Scenario : 2
In Some cases , for custom role technician , extra accounts / sites are automatically getting added.
This occurs, if this extra account associated has a Site whose related settings is refer to the other site which is actually associated to him.
Please edit the Extra account's Site (which is automatically associated to them) -> and refer to the Refer settings as shown below. If the associated site is set , then these sites will be automatically associated. To resolve change the settings to custom settings.
New to ADSelfService Plus?
Related Articles
Query to find technicians with login enabled along with sites and account associated (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) Please go to Reports-New Query reports and execute this query. select aau.User_id,aau.first_name "Technician Name", aal.name "Login Name", aal.Domainname "Domain",sdo.name "Associated ...Query to show technicians associated accounts, sites and Support groups - (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) 1.Technicians and associated Accounts/Sites: select aau.User_id, aau.first_name "First Name", sdu.lastname "Last Name", aal.name "Login Name", AaaContactInfo.EMAILID "Email Address",sdu.jobtitle "Job ...Best practise to configure Sites to follow same configurations using Site refer sites feature
Let me explain with some examples : In case , if the Accounts / Sites are geographically distributed and you want to configure dedicated technicians for them , we can make use of Site-Refer-Sites feature (similar to default settings but applicable ...How to restrict automatic association of technicians to an account / sites ?
This article is applicable from 10600 builds. Scenario - At times the technicians will see extra Accounts / Sites in their login. Below is the reason and its solution : -> While creating an account, a common site will be automatically created by ...How to avoid a technician with the “EnableCMDB” role to see CMDB items of all accounts instead of associated accounts.
Default Role “EnableCMDB” the technician can see all the CMDB items of all accounts. Along with the EnableCMDB role, you add a custom role with the Technician Allowed to View set as All in associated Accounts