How to take trimmed Backup file without archive, index folder
This is compatible for 8121 builds.
We recommend users only to take Trimmed backup without archive, index folder as below :
Please replace the attached backup batch file ( backupdata.bat, backupdata.sh depends on your OS) and place it under
2. Open a command prompt in admin mode.
SupportCenter/bin -> Execute -
( For Windows )
ignore archive, index folder for trimmed backup.
Open a command prompt in admin mode and goto
( For Linux )
Note : After downloading '
backUpData.txt ' change it to ' backUpData.bat '
You can copy the inlineimages , fileAttachments , images present under SupportCenter folder separately. These folders combined is equal to full back up of the database.
Once the backup is complete, a backup file with .data extension is placed in the Backup folder under the Supportcenter Plus\trimmedbackup directory.
If you are using SQL database, just take the .bak file (SQL Backup) and restore it in a test SQL environment.
Dont uninstall the existing installation till all your expected goal is completed.
Workaround for Backup Issues - Trimmed backup
Nowadays the database size is huge in various users instance. It is because the indexing related files, archived files, file attachments are folder are huge in size. Due to which either our application is facing performance issues, Backup is not ...
Backup Issue - Stream closed error
Backup Error - Stream closed error : I request you to follow the below steps and take a trimmed back and check the case. 1. Shut down the application. 2. Edit the backUpData.bat (present under SupportCenter\bin folder) and tune the backUpData.bat as ...
How to take Backup of the database
Follow the steps given below to take a backup of the ManageEngine SupportCenter Plus data, Open a command prompt in administrator mode and navigate into SupportCenter\bin directory Execute backUpData.bat --trimmed This will take couple of minutes to ...
Inputs required for analyzing Performance Issues
We need a couple of details to analyze Performance issue. So, please send the below details : Below mentioned details should be gathered before restarting the application. 1. Let us know whether you are taking Scheduled full backup or backup without ...
How to take a connection dump for analyzing performance issues?
For Performance/slowness issues instead of taking Threaddump manually or instead of invoking PerformanceTool make use of the below URL when the issue occurs, http://servername:portnumber/servlet/PerformanceDebug Note: The above URL works even when ...