Problem: In Appmanager_home/logs/nms/stdout.txt , the error message "SAPDataCollector : Host information not found for server" is found. Solution: Add entry for IP Address and SAP Instance name in etc/hosts file of Applications Manager server and ...
Problem :The time shown for SAP Alerts under Alarms tab in SAP monitor is incorrect. Solution : Enter the time difference (in hours) in <AppManager_Home>\conf\SAP.properties file am.sap.alerttime.offset key. For example, in the above screenshot the ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...