Problem: SAP Server, OS Data is not collected. Troubleshooting Steps: Verify if SAP OS Collector (SAPOSCOL) is running. Connect to SAP Server using SAP Logon. Use TCODE RZ20 Expand 'SAP CCMS Monitor Templates' monitor set, select 'Operating System' ...
Problem: In Appmanager_home/logs/nms/stdout.txt , the error message "SAPDataCollector : Host information not found for server" is found. Solution: Add entry for IP Address and SAP Instance name in etc/hosts file of Applications Manager server and ...
Problem :The time shown for SAP Alerts under Alarms tab in SAP monitor is incorrect. Solution : Enter the time difference (in hours) in <AppManager_Home>\conf\SAP.properties file am.sap.alerttime.offset key. For example, in the above screenshot the ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...