HOW TO
Troubleshooting connectivity issues for virtualization monitors
Please follow the below steps when errors are faced related to connectivity for the respective type of Virtualization monitoring. Citrix / Xen Hypervisor Verify the host reachability. Try with both Host name and IP address. Check the port ...Configuring SAML authentication for Microsoft AD FS in Applications Manager
Follow the steps given below to configure SAML authentication for Azure ADFS in Applications Manager: The first part of this process includes configuring AD FS. If you want to do this manually, start following from Step 4. 1. Open AD FS ...Configuring SAML authentication for JumpCloud in Applications Manager
Follow the steps given below to configure SAML authentication for JumpCloud in Applications Manager: 1. Login to JumpCloud and in the left side menu, click on User Management -> SSO. Click on the '+' (Add ) symbol, adjacent to the left tree. 2. In ...Configuring SAML authentication for OneLogin in Applications Manager
Follow the steps given below to configure SAML authentication for OneLogin in Applications Manager: 1. Open OneLogin and navigate to Applications tab. 2. Search and select SAML Custom Connector (Advanced) in the search bar. 3. Open Configuration tab, ...Configuring SAML authentication for Okta in Applications Manager
Follow the steps given below to configure SAML authentication for Okta in Applications Manager: 1. Go to www.okta.com. Login to Okta. Click on the Admin tab and navigate to Applications. 2. Click on Create a new app integration and select SAML 2.0 ...Configuring SAML authentication for Azure in Applications Manager
Follow the steps given below to configure SAML authentication for Azure (IdP) with Single Sign-On in Applications Manager: 1. Login to your Azure account. Expand the menu on the left hand side, and select Azure Active Directory. 2. Click ...How to setup VMware Horizon version 8 monitor with Applications Manager
VMware Horizon is a Desktop as a Service(DaaS) solution that helps you achieve Desktop and Application virtualization. Prerequisites: Powershell with version above 5.1 VMware PowerCLI Module Note: Since this uses Powershell, Horizon monitoring is ...How to configure Tomcat Exporter to scrape metrics from Prometheus?
To setup exporter, follow the steps given below: Install a standalone Tomcat-sever or as a container as kubernetes cluster. Download the Tomcat exporter servlet file in .war format from here. Rename the file as metrics.war and deploy it in the ...JDBC data not populated for tomcat added by Prometheus
To configure JDBC metrics in tomcat exporter 1) Open the below file from tomcat installation directory. $CATALINA_BASE/conf/server.xml 2) Add the following configuration under <GlobalNamingResources> tag in the server.xml file. <Resource ...How to resolve KVM authentication issue in Applications Manager?
Execute the command "Virsh Version" in the kvm host with user account used for monitoring in Applications Manager and check the error response: Failed to connect socket to '/var/run/libvirt/libvirt-sock': No such file or directory Verify and install ...How to get an IP Address for Hyper-V Linux VM in APM?
Hyper-V Integration Service: Hyper-V Integration Services enhance virtual machine performance and provide convenience features by leveraging two-way communication with the Hyper-V host. How to Install the Linux Integration Service in Hyper-V Linux ...How to check whether the namespace used for monitoring Hyper-V is accessible?
What is a WMI namespace? A WMI namespace is just a container for WMI classes. By keeping different WMI classes in different WMI namespaces, Windows allows you to specify different access permissions for different WMI classes. Hyper-V Namespace: All ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...