Follow the steps given below to upgrade the Webpage Analyzer(WPA) addon Stop the Applications Manager. Navigate to the <Applications Manager Home>/working directory and locate the "wpaAddons" folder. Delete this folder. Download the compatible addon ...
Step 1: Check for add-ons Check if add-ons are present under the folder path <APM home>/working/. If it is not present, then download the add-ons and place it in the mentioned path. Refer here to know more about prerequisites for adding Webpage ...
Prerequisites: Web page which the customer want to monitor should be accessible from the Machine where the APM is installed. Check if the customer have configured any proxy for accessing the particular URL If yes, then the same proxy must be ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...