Real User Monitor
Troubleshoot - RUM Agent silent installation
RUM Agent silent installation can fail on various factors based on your environment, troubleshoot with the help of error message shown while running the script. Below are the list of the error messages thrown from the script and its troubleshooting ...
How to upgrade Real User Monitoring Agent?
Currently, we don't have an update manager for the RUM Agent. Therefore, you need to uninstall the old agent and install the new RUM Agent. Steps to upgrade RUM Agent Take a backup of <RUMAgent_Home>/conf/ folder and place it outside of the RUM_Agent ...
How to capture username in Real User Monitor using Custom API?
Custom APIs in Real User Monitor serve various functions, such as setting dynamic values for user IDs, capturing JavaScript (JS) errors, specifying session timeout, and more. They enhance user session tracking in Real User Monitor, providing a more ...
Self monitor Applications Manager using Real User Monitoring
We can monitor the Applications Manager using Real User Monitoring with a Java Script injection and this can be used to measure the Applications Manager's performance continuously. All you need is to install and setup the Real User Monitoring (RUM) ...
Real User Monitoring Agent - Frequently asked questions
How to change Applications Manager details in RUM Agent? Open the AppServer.properties file located under <RUMAgent_Home>/conf/ directory in any text editor. Update Applications Manager hostname in apm.host key. Update Applications Manager SSL Port ...
How to get ISP data in Real User Monitor?
The default setting of the Real User Monitor does not display ISP data for the end user. To obtain ISP data, you have the option to use a third-party Geolocation API. Currently, RUM exclusively supports APIs that provide responses in JSON format. ...
How to enable HTTPS connection between end user and RUM Agent?
By default end user data will be collected and sent via HTTP connection to RUM Agent. To enable HTTPS connection you should have an valid SSL Certificate (keystore file basically), not a self signed certificate. Open the AppServer.properties file ...
Real User Monitor (RUM) - Troubleshooting
If the monitor has not polled data for a long time, follow the steps below for troubleshooting: Step 1: Check prerequisites to be done Real User Monitor requires the RUM Agent to be installed and mapped to the Applications Manager. Refer the help ...