General
Renaming of System Load attributes for Servers
System Load attribute names are modified for the Sun Solaris, AIX, FreeBSD, Mac OS, HP-UX, Linux, Novell Servers. The below table shows the modified attribute names. Attribute name before version 170500 New attribute name Jobs in Minute Load average ...
How to check the breakup of process lists consuming high CPU/Memory
To check the breakup of the list of processes consuming high CPU, you need to associate a Threshold and an Action corresponding to the required CPU/Memory attributes for the server monitor. Once that is done, whenever the threshold condition is met, ...
Disk removal Alert - Alert If Disk is removed
The reported error will be triggered for server monitors when the Alert If Disk is removed option is enabled under the Performance Polling setting. To avoid disk removed alerts, please follow the below steps: Navigate to AppManager UI --> Settings ...
No data available for Major Page Faults/Context Switches for Linux/AIX in SSH mode
Problem: No data available for Major Page Faults/Context Switches Solution: Execute the below commands in the remote server that is being monitored: Linux export S_COLORS='never';LANG=C sar -B -w 1 3 AIX export S_COLORS='never';LANG=C sar -w 1 3 ...
Unable to collect the data for Network Interface attribute using SSH mode for server monitors in Applications Manager
If you're unable for the Network Interface attribute using SSH mode for server monitors in Applications Manager, follow the steps below: 1. Open a terminal from the server you're trying to monitor and execute the following commands: Linux: LANG=C ip ...
Troubleshoot SSH key based authentication failures
Follow the suggestions given below to troubleshoot SSH key based authentication failures Check server availability. Click here to know how to check server availability in Applications Manager Verify if you have specified the correct command prompt ...
How to troubleshoot when having error 'No data available' for Connection Stats in Server Monitor?
Problem: "No data available" message shown for Connection Stats. Supported Server Monitor : Linux & AIX (SSH/ TELNET), Windows (WMI). Solution: WMI Mode of Monitoring: Script execution from Self-Help tool : Navigate to Admin > Tools > Self-Help ...
SQL query to display all the servers monitored except Windows in Applications Manager
To obtain the list of all the servers monitored other than Windows, follow the steps given below: Open SQL Management Studio. Connect to the Applications Manager database. Execute the below query in Admin or Managed server: SELECT ...
"No data available" error while monitoring Firewall details in Windows server
Prerequisites The following conditions must be met before you can proceed to troubleshoot: 1. The target machine needs to satisfy the minimum requirement. Minimum Supported Server: Windows 8, Windows Server 2012 2. ...
How to troubleshoot when having error 'No data available' for System Uptime?
Possible Scenario - I get a "No data available" message for Inode Usage while trying to monitor servers. Solution: The connection must be established only through TELNET or SSH mode. Check whether the below command runs and displays corresponding ...
How to troubleshoot when having error 'No data available' for process server?
Possible Scenario - I get a "No data available" message for Inode Usage while trying to monitor servers. Solution: The connection must be established only through TELNET or SSH mode. Check whether the below command runs and displays corresponding ...
How to troubleshoot when having error 'No data available' for Network tab in Novell server?
Novell: Possible Scenario - I get a "No data available" message for Inode Usage while trying to monitor servers. Solution: The connection must be established only through TELNET or SSH mode. Check whether the below command runs and displays ...
How to troubleshoot when having error 'No data available' for Inode usage in Linux/AIX server?
Linux: Possible Scenario - I get a "No data available" message for Inode Usage while trying to monitor servers. Solution: The connection must be established only through TELNET or SSH mode. Check whether the below command runs and displays ...
Issues in creating server monitor
Please do test credentials before adding a particular monitor. Troubleshooting the SSH Configuration : I cannot add remote server monitor using SSH password authentication Please follow our suggestions below, 1) When adding that server monitor, ...
How to troubleshoot when having error 'No data available' for Disk Utilization tab in Linux/AIX server?
Possible Scenario - I get a "No data available" message for Inode Usage while trying to monitor servers. Solution: The connection must be established only through TELNET or SSH mode. Check whether the below command runs and displays corresponding ...
How to troubleshoot when having error 'No data available' for Disk IO statistics in the Novell server?
Novell: Possible Scenario - I get a "No data available" message for Disk io statistics while trying to monitor servers. Solution: The connection must be established only through TELNET or SSH mode. Check whether the below command runs and displays ...
Troubleshooting SSH Public Key authentication Exception: Key exchange failure
When executing the SSH troubleshoot script in your server, if you encounter an exception as shown below, follow the steps given to troubleshoot the error: Sample Trace ...
Applications Manager is not fetching Memory Utilization and Disk Utilization data in Telnet or SSH mode for servers (Windows, Linux, AIX, HP-UX, FreeBSD).
The data for Memory and Disk utilization may not be shown due to the problem in executing and obtaining the output of the commands on the server. For different modes of monitoring (WMI/Telnet/SSH/SNMP) we use different methods to collect data. Below ...
I am not getting the data for AIX Disk IO in SSH or Telnet Mode
We use below command for getting disk IO stats in AIX : iostat -d;echo '-----DISK_EXTENDED_STATS-----';iostat -d 1 3 > /tmp/amp_iostat.txt;sed 's/% tm_act/%tm_act/g' /tmp/amp_iostat.txt When you execute iostat -d command you should get output as ...
How to check server availability in Applications Manager?
You can check the availability of a server in Applications Manager using two methods: Ping Command: 1. Open command prompt in the machine in which you have installed Applications Manager. 2. Execute the following command: ping <IP ADDRESS/HOSTNAME> ...
How can I generate SSH key for public key based authentication in server monitors?
To monitor a Unix server via Public Key Authentication in SSH mode, you need to generate a set of RSA or DSA key pairs. To generate RSA or DSA SSH key pairs: For windows, you can use a free tool like PuTTYgen. For Linux, you can use ssh-keygen ...
I cannot add remote server monitor using SSH password authentication.
Please follow our suggestions below, 1) When adding that server monitor , please specify the correct command prompt value, which is the last character in your command prompt after connecting to that server with that appropriate username Connect to ...
I am not able to add Server monitor with SSH key generated with passphrase and steps to generate SSH2 keys without passphrase.
As of now we do not support usage of SSH2 keys generated with passphrase in Applications Manager. However you can use a key generated without passphrase. Use the steps below to generate and use SSH2 keys. Using Puttygen generate a new private key ...
In snapshot view of the SNMP Agent monitor, details for CPU, memory, and disk utilization are not displayed.
Reason: HOST-RESOURCE-MIB may not be implemented in the SNMP Agent. Solution: Install and configure windows SNMP agent which has HOST-RESOURCE-MIB implemented by default, on the host being discovered. Then, delete the host resource monitor and ...
I'm having problems in disk utilization monitoring of file systems in HP-UX systems.
Refer the forum post for a workaround to this problem http://forums.manageengine.com/?ftid=49000003285492
Response time is very high.
This issue will occur if there are no DNS entries configured for the ipaddress monitored in Applications Manager. It can be fixed by changing the JRE used in Applications Manager to 1_5_06 version. Users facing this problem, contact ...
How do I update the server name in the database?
Follow the steps below: 1 )Execute <AppManager_Home>\bin\troubleshooting\updateHostName.bat file with the old and new hostname as arguments. For example, updateHostName.bat [mysql port] [previous hostname] [new hostname] [mysql password] Where: ...
Is it possible to do wildcard process monitoring?for eg., monitor a process www*, if any of the two or more processes (like www1 OR www2) is available
You can monitor two process by following these steps: 1) Select any one of the server Monitors - for eg, Windows. 2) Select 'add process monitor' from the right hand side of the window. 3) Select the process that you would like to monitor. This will ...
What are the services that should be running in remote windows machine while monitoring windows machines through SNMP mode?
For monitoring windows machines through SNMP mode , the SNMP Agent should be running at port 161. If firewall is enabled, then this port should be opened up. (161 is the default port of SNMP Agent).
How do I monitor a server, when ping is disabled between the applications manager and the server?
Follow the steps below: 1) Edit <AppManager Home\conf\AvailabiltyTests> file 2) Change the entry <am.porttestenabled=false> to <am.porttestenabled=true> 3) Then change : if telnet <am.portstotest=23>, if SSH <am.portstotest=22>, if WMI ...
What the steps to add a Windows NT server monitor in WMI mode?
WMI is available in all recent versions of Windows. WMI is installed with Windows Me, Windows 2000, Windows XP and Windows Server 2003. We need to install WMI in Windows 98 and Windows NT 4.0 for monitoring it in WMI mode. For Windows 98 and Windows ...
While trying to configure a server monitor, I'm getting the error "The RPC server is too busy to complete this operation"
This might indicate that the server is handling a lot of load or that it is unavailable. To know more about the causes and resolution, refer this link.
What are the services that should be running in a remote windows machine while monitoring through WMI mode?
On Remote Computer make sure that all remote access and WMI-related services are enabled and running. On remote Windows server, the following services should be running or allowed to start on demand: COM+ Event System Remote Access Auto Connection ...
How to find the response time of a server ?
We have two ways to find the response time: 1. ICMP Ping : We will execute the following command. ping <hostname> based on the time taken for the above command, the response time of the server is measured. 2. If the ICMP Ping fails, we will do a ...
I am not able to view monitoring data in SNMP mode; getting a "No data Available" message.
Execute the script snmpwalk.bat / .sh under AppmanagerHome/bin/troubleshooting folder Send the output you get, to appmanager-support@manageengine.com.
I'm not able to view the CPU Data while monitoring Linux systems in SNMP mode.
Applications manager queries the OID in HOST-RESOURCES.mib for getting the CPU data in SNMP mode. In linux machines the OID does not return any value. Hence the UCD-MIB is queried. For this purpose you need to enable the permission for viewing the ...
During automatic discovery of servers, new servers are added under the 'Unknown' category.
Reason: SNMP agent is not running in the host. Solution: If the system has SNMP agent running in it Application Manager will be able to discover the correct OS. If not, go to Monitor details page under Unknown category, click on Edit Monitor and ...
When I try to discover Windows machine, I get a "Authentication failed. Kindly verify the user name and password provided" message, even though I provided valid authentication details.
Applications Manager is running in Windows and you are trying to discover another Windows machine without Admin access. Solution: It is important to note that user with any type of access can log in to Linux, whereas Admin users only can log in to ...
I am not able to get the Process List details for server monitors (Windows, Linux, AIX, FreeBSD, HP-UX, Sun Solaris) in WMI, Telnet and SSH modes
The data for the Process List may not be shown due to problems in executing and obtaining the output of the commands on the server. For different modes of monitoring (WMI/Telnet/SSH) we use different methods to collect data. Below are the steps to ...
I am not getting CPU Utilization data for servers monitors (Windows, Linux, AIX, SUN Solaris, HP-UX, FreeBSD) in WMI, Telnet or SSH mode
The data for CPU Utilization may not be shown due to the problem in executing and obtaining the output of the commands on the server. For different modes of monitoring (WMI/Telnet/SSH) we use different methods to collect data. Below are the steps to ...
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