JMX
What are some of the best practices I can follow when I'm not able to establish JMX monitoring connectivity?
Make sure that the JNDI name you have given is correct. For Example, the JNDI name is “/jmxrmi” when enabling RMI connections. If the JMX connection fail with both your host name and IP, try using your DNS Name to connect. For example - ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
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1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
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