General FAQs
How do I update the server name in the database?
Follow the steps below: 1 )Execute <AppManager_Home>\bin\troubleshooting\updateHostName.bat file with the old and new hostname as arguments. For example, updateHostName.bat [mysql port] [previous hostname] [new hostname] [mysql password] Where: ...
Applications Manager is not adding the monitor that has SSH2 running.
Reason: SSH Key based authentication is supported only for SSH2. Applications Manager will not add the monitor (even though SSH2 is running) if the entry in</etc/ssh/sshd_config> is 'Protocol 2,1'. Solution: Change the entry to 'protocol 2'. Restart ...
While monitoring Windows applications like Microsoft .NET, Microsoft Exchange, I get "Error # The RPC server is unavailable". What should I do?
Reason: WMI or RPC service might not be running in the remote machine. Solution: Check if the WMI and RPC services are running in the remote machine. This you can check in the Services window. If these services are not started, start them and try ...
No values are returned when I query some ASP.NET-related objects after I have installed the .NET Framework 3.5/2.0 SP1.
Solution: There is some problem in exposing data through WMI for which Microsoft has already issued a hotfix. Kindly refer to Microsoft website to obtain the hotfix.
I get the message "Authentication failed. Kindly verify the username and password provided" while adding server/Microsoft .NET/Exchange server through WMI.
Solution: Enter the username as <DomainName>\<UserName>. Also refer to: https://desk.zoho.com/portal/manageengine/kb/articles/authentication-failed-or-access-denied-message-is-shown-when-trying-to-add-the-server-monitor-through-wmi-mode
How do I set up a monitor for our WebSphere instance running on an iSeries (AS/400) using the OS/400 operating system ?
Solution: You can add the WebSphere servers directly for monitoring by choosing "WebSphere Server" from the "Add Monitor of type" drop down box in New Monitor page. The OS/400 will appear as unknown under the Servers category.
Not able to add monitors when the machine has a different locale and is not SNMP enabled.
Reason: To add a machine as a monitor in Applications Manager, the following methods are used: 1. Do a "ping" through code. 2. If SNMP is enabled, check the SNMP agent and get data from it. 3. Use Native Ping (ICMP Ping). In this particular case, ...
Scripts containing Java Programs, vbs scripts and other executable files works fine while running from the command prompt but gives error while monitoring them from Applications Manager.
Reason: Applications Manager on executing the script does not know the path for the java, cscript and other executable files. Solution: To monitor the script, the path should be set within the script. If java is used inside the script,make sure that ...
No reports are generated by clicking icons representing 7 and 30 days reports. Also, in Reports screen, on clicking on any attribute for reports, it displays a message "No Data available to generate Reports for the specified time period".
Reason: Applications Manager archives the data for every one hour. Though the monitoring of the monitors is started, the reports are generated only after an hour.Solution: Wait for a minimum of one hour to view the report.
Problem during data collection or no performance data is displayed on my screens. Why ?
Reasons: Details such as username and password of the monitor may be incorrect. In host resource, there are a few requirements to be checked before starting its discovery. To know details on the prerequisites to monitor a system or host, refer to ...
When I click on 'View Monitor Details' link after creating a new monitor, sometimes I am asked to reconfigure the details of the monitor.
Reason: Polling has not yet started. Solution: Wait for 30 seconds and then it will display the monitor information. Here the data collection will not be started. You can view the information only in the next polling interval.
While adding a new monitor the following message is displayed "Unable to add the system. Kindly check whether it is reachable"
The "Unable to add the system. Kindly check whether it is reachable" message is displayed because you are not able to reach the system in any one of the following ways . 1)ICMP ping. Execute the below command in the command prompt and check if ICMP ...
While adding a new monitor, it says "Unable to get the Interface details. The IPAddress of the given system is .."
This is because the IP address of the system returned by the SNMP Agent is wrong. Solution: Stop Applications Manager Go to <Applications Manager Home>/working/conf> directory & take a backup of the seed.conf file Edit the seed.file present there ...
I deleted a monitor from my Monitor Group, but it's still being monitored.
Reason: Deleting a monitor from the monitor group will only remove its association with the monitor group. This will not stop its monitoring. Solution: 1. To delete the monitor also, click 'Monitors' tab, select the monitor and click Delete. This ...
What should I do when Applications Manager GUI stalls or is very slow and does not respond?
Please generate a JVM Summary information (Java Thread Dump) , Database Summary, Java Heap Dumps files and Support Information File, and forward them, along with the steps to reproduce the issue, to appmanager-support@manageengine.com (for existing ...