General FAQs
Graphs are not displayed in Applications Manager
Issue: Graphs are not displayed in Applications Manager. Fix: Verify if you have given read/write permissions for AppManager\working\webclient folder. If not, kindly update the permissions, the issue will be resolved.
Instance based license for MSSQL and Oracle Monitors
In a single server, there can be multiple instances of Oracle/MSSQL database. Each instance is counted for licensing in Applications Manager. Example 1: In the above image, you can see that there are 3 instances of MS SQL DBs in a single server, ...
Failed login alerts for some domains
Error: Failed Login alerts are received for some specific domains. Solution: For Windows WMI monitoring, failed login alerts are received for some domains because Kerberos authentication is done first, followed by NTLM. This can be avoided by ...
Enabling JMX in Tomcat Application and adding JAVA Runtime / JMX Applications Monitor in Applications Manager
Configuring JMX for Apache Tomcat 1. On your Tomcat host, open the start menu and click on Tomcat Configuration (alternatively, edit the catalina.bat or catalina.sh file) 2. Click on the Java tab, then add the following Java Options: ...
Data is not being populated in the monitor, but is visible when the script is executed in the Powershell Window
Problem: Data is not being populated in the monitor, but is visible when the script is executed in the Powershell Window. Solution: The problem could be due to the any of the following: 1) Verify if AppManager service has permission to run the ...
APM Monitors in OpManager Plus SAM Bundle
APM Monitors in OpManager Plus With the new device-based licensing model for OpManager plus, you can now add monitors of Applications Manager as devices in OpManager Plus using the SAM bundle. You can allocate devices in the SAM bundle in the form of ...
Tachometers not being displayed on Admin server console in Enterprise Edition
Problem: Tachometers are not displayed on the Admin server console in Enterprise Edition. Solution: 1. Login to Admin Server UI. 2. Navigate to Admin -> Global Settings -> Enterprise Edition Settings. 3. Kindly enable the Proxy Managed Server request ...
DNS Monitor Health not affected even when the "Search" operation fails
We don't affect the health or availability of the DNS monitor based on the "Search Value Status". Instead we will show the status in the Monitor details page. Refer the below image. So, the user can configure threshold for the attribute from the ...
Windows Monitor Data collection is running too slow and it is timed out
Applications Manager uses VB scripts for connecting and fetching Telemetry data from remote servers. This error occurs when the script execution times out (default timeout value is 300 seconds). Possible Reasons: Data collection script may be running ...
Can we use Group Managed Service Accounts for adding monitors such as Windows server, Active Directory, Active Directory user integration, MS SQL database, WebSphere, IIS server, etc.?
Currently, we do not support monitoring through Group Managed Service Accounts.
Configuring Zoho as an OAuth Provider in Applications Manager
Zoho's OAuth token is used to access services in Applications Manager like integration with Site24X7, integration with Service desk, access to Zoho Mail APIs etc. As it seems a daunting task to go through all the documentation of the product, here ...
New tickets are not logged in ServiceNow integration
Problem: New tickets are not logged in ServiceNow integration, even when new alerts are being created for the reported monitor (Issue persists in Applications Manager builds lower than 14670) Solution: Ensure that Log a Ticket action is configured ...
Troubleshooting ServiceNow Add-On Integration Error
Problem: The following error pops up while trying to add a ServiceNow instance: Solution: Ensure that the ServiceNow instance is accessible from the AppManager server and the user account has itil, itil_admin and personalize_choices roles assigned.
Build numbers listed on the release notes page are not available in the download service pack upgrade page
We are following a weekly release process for our product where we integrate both the customer reported bug fixes, internal bug fixes on priority and enhancements. These weekly releases (eg. 15010/14840/14600 etc) full binaries will be updated in our ...
Steps to configure Azure PostgreSQL Database as Applications Manager's back-end
Applications Manager comes bundled with PostgreSQL. If you want to use your own PostgreSQL instead, follow the steps mentioned below: Prerequisites: A compatible PostgreSQL database should be accessible from Applications Manager installation. To know ...
Troubleshooting Brand Reputation Monitor
Web Risk API is not reachable Brand Reputation monitor uses Google's Web Risk API for data collection. Hence Google services should be reachable from the server in which Applications Manager server for monitor's data collection to happen. To ...
Critical\Warning alarm was raised, but action wasn't triggered
1.) Ensure that actions have been associated for the attribute that generated the alarm. For example, if the CPU utilisation of the server exceeded the permissible levels and generated the alarm, navigate to Monitor page-> Configure Alarm and ...
Attribute violated threshold, but alarms were not generated
1.) Ensure that thresholds have been associated for the attribute and that there are no business hours restriction configured for it. For example, if the CPU utilisation of the server exceeded the permissible levels, navigate to Monitor → Configure ...
How to set Business Hour Restriction
Business hours is a pre-determined set of hours which helps you to view reports for specific hours during the day. Instead of viewing data for the entire 24 hour period, you can now view reports for the particular business hours you have set. It ...
What to do when SMTP mail configuration fails?
This article is about troubleshooting failure of SMTP mail configuration: 1.) Verify SMTP configuration from Command Prompt using TELNET. How to run Telnet test? Open command prompt with Admin permission and type: telnet <smtp_Server> <port> ...
How to perform "Unmanage and Reset status" action on monitors
1.) Navigate to Monitors page and switch to BULK CONFIGURATION view and select List View tab. 2.) Select the check box for the unmanaged monitor which still shows availability and health status and click on the action dropdown. 3.) Click on ...
How to integrate Microsoft Teams with Applications Manager using Webhook?
Microsoft Teams is a personal/workplace communication and collaboration platform that helps you stay connected over chat, calls, and video meetings. Using Webhook, you can now integrate Microsoft Teams with Applications Manager and receive real-time ...
Integrating Telegram with Applications Manager using Webhook
Telegram is a cloud-based instant messaging, video telephony and VoIP service with end-to-end encryption. Users can send messages and exchange photos, videos, stickers, audio and files of any type in Telegram. Using Webhook, you can now integrate ...
First Step to do if no data is available for a KVM VM Monitor
In KVM all the data has been collected via CLI Commands. So if any of data is not retrieved properly in the UI, we can check it by executing CLI Commands. The below table contails the List of CLI Commands used for each metrics present under the KVM ...
Unable to see application after adding APM Insight .NET agent and getting "Failed to Load Profiler" error
The following are few reasons that might pose an interference with the APM Insight .NET agent profiling: 1. User Permission settings 2. Competing profilers/monitoring services If the installation is not done with administrative privileges, the ...
First Step to do if no data is available for a KVM Host Monitor
In KVM all the data has been collected via CLI Commands. So if any of data is not retrieved properly in the UI, we can check it by executing CLI Commands. The below table contails the List of CLI Commands used for each metrics present under the KVM ...
How to obtain an IP Address for a KVM Virtual Machine in APM
What is qemu-guest-agent? The qemu-guest-agent is a helper daemon, which is installed in the guest. It is used to exchange information between the host and guest, and to execute command in the guest. The qemu-guest-agent is used for mainly two ...
First step to do if no data is available for a tab in Hyper-V VM Monitor
In Hyper-V all the data has been collected via WMI. So if any of data is not retrieved properly in the UI, we can check it by executing VBScript in powershell. Steps to execute the VBScript in powershell: Navigate to ...
First step to do if no data is available for a tab in Hyper-V Host
In Hyper-V all the data has been collected via WMI. So if any of data is not retrieved properly in the UI, we can check it by executing the VBScript in powershell. Steps to execute the VBScript in powershell: Navigate to ...
How to generate support information file (SIF) from Applications Manager GUI?
Prior to proceeding, please ensure that Applications Manager is operational and that the web GUI is accessible. If this is not the case, please refer to this knowledge base article for generating a Support Information File using the command prompt of ...
How SNMP Trap Listener works ?
SNMP Trap Listener You can monitor your network devices by sending SNMP Traps in ManageEngine Applications Manager using SNMP Trap Listeners. This is achieved by: 1. Configuring Trap Listeners in Applications Manager 2. Sending trap to Applications ...
Reference for Object IDs (OIDs)
Object ID (OID) Description .1.3.6.1.2.1.25.2.3.1.2 The type of storage represented by this entry. .1.3.6.1.2.1.25.2.3.1.3 A description of the type and instance of the storage described by this entry. .1.3.6.1.2.1.25.2.3.1.4 The size, in bytes, of ...
Execute Program Action - BlackListCommands
There are certain commands which are vulnerable to security threats in both Windows and Linux operating systems such as del and deltree. Such commands can be restricted for execution from Execute Program action. By default, we are restricting the ...
How to turn off email alerts?
There are three ways to turn off email alerts in Applications Manager:- 1. Stop all actions (Disables all actions in general): Navigate to Admin--> Action/Alarm Settings and uncheck the "Enable Action when alarms are generated" box. 2. Stop all ...
Modify mssql server details currently used in applications manager
Steps to change the Microsoft SQL Server details like hostname , port , username & password that are currently used in Applications Manager 1. Open WordPad and edit the database_params.conf file present in "<APM_home>\working\conf\MSSQL\" and ...
Connecting to Applications Manager's bundled database
Before you connect to Applications Manager's back-end database, it is important that you take a backup of the Applications Manager directory so that you don't make any changes/accidentally modify the database. Identify which database Applications ...
How to apply a custom patch (zip file) provided by support team in the Applications Manager?
Please follow the steps given below for applying custom patches (zip file) provided by the support team. 1.Create a folder called 'AppManager_Support_Patches' in AppManager server (In C:\ for Windows OS or /opt in Linux OS) and copy the Patch sent ...
Ceph storage monitoring troubleshooting steps
Ceph Storage Monitoring: By default Ceph monitor added via ssh. so ssh should be work if the customer want to monitor the Ceph storage for the server. Supported Ceph Storage Version : >= v0.66 Command used to collected all performance data : ceph -s ...
Verify SMTP configuration from Cmd Prompt using TELNET
NOTE: Type the commands to be entered in notepad and then copy paste it. Using Backspace/Delete/Insert/Editing in Cmd prompt creates incorrect result. Step 1:At command prompt, type: telnet <smtp_Server> <port> Ex: telnet mail.mailserver.com ...
Navigating to Monitor group(s)/ Web Application group(s) summary page freezes or throws page unresponsive error
Problem: Navigating to some of the Monitor group(s)/Web Application group(s) inside Applications Manager using Chrome or Mozilla throws error stating page became unresponsive. Screen may freeze or hang after loading for some time. Reason: This is ...
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