General FAQs
DNS Monitor Health not affected even when the "Search" operation fails
We don't affect the health or availability of the DNS monitor based on the "Search Value Status". Instead we will show the status in the Monitor details page. Refer the below image. So, the user can configure threshold for the attribute from the ...
Windows Monitor Data collection is running too slow and it is timed out
Applications Manager uses VB scripts for connecting and fetching Telemetry data from remote servers. This error occurs when the script execution times out (default timeout value is 300 seconds). Possible Reasons: Data collection script may be running ...
Can we use Group Managed Service Accounts for adding monitors such as Windows server, Active Directory, Active Directory user integration, MS SQL database, WebSphere, IIS server, etc.?
Currently, we do not support monitoring through Group Managed Service Accounts.
Configuring Zoho as an OAuth Provider in Applications Manager
Zoho's OAuth token is used to access services in Applications Manager like integration with Site24X7, integration with Service desk, access to Zoho Mail APIs etc. As it seems a daunting task to go through all the documentation of the product, here ...
New tickets are not logged in ServiceNow integration
Problem: New tickets are not logged in ServiceNow integration, even when new alerts are being created for the reported monitor (Issue persists in Applications Manager builds lower than 14670) Solution: Ensure that Log a Ticket action is configured ...
Troubleshooting ServiceNow Add-On Integration Error
Problem: The following error pops up while trying to add a ServiceNow instance: Solution: Ensure that the ServiceNow instance is accessible from the AppManager server and the user account has itil, itil_admin and personalize_choices roles assigned.
Build numbers listed on the release notes page are not available in the download service pack upgrade page
We are following a weekly release process for our product where we integrate both the customer reported bug fixes, internal bug fixes on priority and enhancements. These weekly releases (eg. 15010/14840/14600 etc) full binaries will be updated in our ...
Steps to configure Azure PostgreSQL Database as Applications Manager's back-end
Applications Manager comes bundled with PostgreSQL. If you want to use your own PostgreSQL instead, follow the steps mentioned below: Prerequisites: A compatible PostgreSQL database should be accessible from Applications Manager installation. To know ...
Troubleshooting Brand Reputation Monitor
Web Risk API is not reachable Brand Reputation monitor uses Google's Web Risk API for data collection. Hence Google services should be reachable from the server in which Applications Manager server for monitor's data collection to happen. To ...
Critical\Warning alarm was raised, but action wasn't triggered
1.) Ensure that actions have been associated for the attribute that generated the alarm. For example, if the CPU utilisation of the server exceeded the permissible levels and generated the alarm, navigate to Monitor page-> Configure Alarm and ...
Attribute violated threshold, but alarms were not generated
1.) Ensure that thresholds have been associated for the attribute and that there are no business hours restriction configured for it. For example, if the CPU utilisation of the server exceeded the permissible levels, navigate to Monitor → Configure ...
How to set Business Hour Restriction
Business hours is a pre-determined set of hours which helps you to view reports for specific hours during the day. Instead of viewing data for the entire 24 hour period, you can now view reports for the particular business hours you have set. It ...
What to do when SMTP mail configuration fails?
This article is about troubleshooting failure of SMTP mail configuration: 1.) Verify SMTP configuration from Command Prompt using TELNET. How to run Telnet test? Open command prompt with Admin permission and type: telnet <smtp_Server> <port> ...
How to perform "Unmanage and Reset status" action on monitors
1.) Navigate to Monitors page and switch to BULK CONFIGURATION view and select List View tab. 2.) Select the check box for the unmanaged monitor which still shows availability and health status and click on the action dropdown. 3.) Click on ...
Integrating Microsoft Teams with Applications Manager using Webhook
Microsoft Teams is a personal/workplace communication and collaboration platform that helps you stay connected over chat, calls, and video meetings. Using Webhook, you can now integrate Microsoft Teams with Applications Manager and receive real-time ...
Integrating Telegram with Applications Manager using Webhook
Telegram is a cloud-based instant messaging, video telephony and VoIP service with end-to-end encryption. Users can send messages and exchange photos, videos, stickers, audio and files of any type in Telegram. Using Webhook, you can now integrate ...
First Step to do if no data is available for a KVM VM Monitor
In KVM all the data has been collected via CLI Commands. So if any of data is not retrieved properly in the UI, we can check it by executing CLI Commands. The below table contails the List of CLI Commands used for each metrics present under the KVM ...
Unable to see application after adding APM Insight .NET agent and getting "Failed to Load Profiler" error
The following are few reasons that might pose an interference with the APM Insight .NET agent profiling: 1. User Permission settings 2. Competing profilers/monitoring services If the installation is not done with administrative privileges, the ...
First Step to do if no data is available for a KVM Host Monitor
In KVM all the data has been collected via CLI Commands. So if any of data is not retrieved properly in the UI, we can check it by executing CLI Commands. The below table contails the List of CLI Commands used for each metrics present under the KVM ...
How to obtain an IP Address for a KVM Virtual Machine in APM
What is qemu-guest-agent? The qemu-guest-agent is a helper daemon, which is installed in the guest. It is used to exchange information between the host and guest, and to execute command in the guest. The qemu-guest-agent is used for mainly two ...
First step to do if no data is available for a tab in Hyper-V VM Monitor
In Hyper-V all the data has been collected via WMI. So if any of data is not retrieved properly in the UI, we can check it by executing VBScript in powershell. Steps to execute the VBScript in powershell: Navigate to ...
First step to do if no data is available for a tab in Hyper-V Host
In Hyper-V all the data has been collected via WMI. So if any of data is not retrieved properly in the UI, we can check it by executing the VBScript in powershell. Steps to execute the VBScript in powershell: Navigate to ...
How to generate support information file (SIF) from Applications Manager GUI?
Prior to proceeding, please ensure that Applications Manager is operational and that the web GUI is accessible. If this is not the case, please refer to this knowledge base article for generating a Support Information File using the command prompt of ...
How SNMP Trap Listener works ?
SNMP Trap Listener You can monitor your network devices by sending SNMP Traps in ManageEngine Applications Manager using SNMP Trap Listeners. This is achieved by: 1. Configuring Trap Listeners in Applications Manager 2. Sending trap to Applications ...
Reference for Object IDs (OIDs)
Object ID (OID) Description .1.3.6.1.2.1.25.2.3.1.2 The type of storage represented by this entry. .1.3.6.1.2.1.25.2.3.1.3 A description of the type and instance of the storage described by this entry. .1.3.6.1.2.1.25.2.3.1.4 The size, in bytes, of ...
Execute Program Action - BlackListCommands
There are certain commands which are vulnerable to security threats in both Windows and Linux operating systems such as del and deltree. Such commands can be restricted for execution from Execute Program action. By default, we are restricting the ...
How to turn off email alerts?
There are three ways to turn off email alerts in Applications Manager:- 1. Stop all actions (Disables all actions in general): Navigate to Admin--> Action/Alarm Settings and uncheck the "Enable Action when alarms are generated" box. 2. Stop all ...
Modify mssql server details currently used in applications manager
Steps to change the Microsoft SQL Server details like hostname , port , username & password that are currently used in Applications Manager 1. Open WordPad and edit the database_params.conf file present in "<APM_home>\working\conf\MSSQL\" and ...
Connecting to Applications Manager's bundled database
Before you connect to Applications Manager's back-end database, it is important that you take a backup of the Applications Manager directory so that you don't make any changes/accidentally modify the database. Identify which database Applications ...
How to apply a custom patch (zip file) provided by support team in the Applications Manager?
Please follow the steps given below for applying custom patches (zip file) provided by the support team. 1.Create a folder called 'AppManager_Support_Patches' in AppManager server (In C:\ for Windows OS or /opt in Linux OS) and copy the Patch sent ...
Ceph storage monitoring troubleshooting steps
Ceph Storage Monitoring: By default Ceph monitor added via ssh. so ssh should be work if the customer want to monitor the Ceph storage for the server. Supported Ceph Storage Version : >= v0.66 Command used to collected all performance data : ceph -s ...
Verify SMTP configuration from Cmd Prompt using TELNET
NOTE: Type the commands to be entered in notepad and then copy paste it. Using Backspace/Delete/Insert/Editing in Cmd prompt creates incorrect result. Step 1:At command prompt, type: telnet <smtp_Server> <port> Ex: telnet mail.mailserver.com ...
Navigating to Monitor group(s)/ Web Application group(s) summary page freezes or throws page unresponsive error
Problem: Navigating to some of the Monitor group(s)/Web Application group(s) inside Applications Manager using Chrome or Mozilla throws error stating page became unresponsive. Screen may freeze or hang after loading for some time. Reason: This is ...
How do I update the server name in the database?
Follow the steps below: 1 )Execute <AppManager_Home>\bin\troubleshooting\updateHostName.bat file with the old and new hostname as arguments. For example, updateHostName.bat [mysql port] [previous hostname] [new hostname] [mysql password] Where: ...
Applications Manager is not adding the monitor that has SSH2 running.
Reason: SSH Key based authentication is supported only for SSH2. Applications Manager will not add the monitor (even though SSH2 is running) if the entry in</etc/ssh/sshd_config> is 'Protocol 2,1'. Solution: Change the entry to 'protocol 2'. Restart ...
While monitoring Windows applications like Microsoft .NET, Microsoft Exchange, I get "Error # The RPC server is unavailable". What should I do?
Reason: WMI or RPC service might not be running in the remote machine. Solution: Check if the WMI and RPC services are running in the remote machine. This you can check in the Services window. If these services are not started, start them and try ...
No values are returned when I query some ASP.NET-related objects after I have installed the .NET Framework 3.5/2.0 SP1.
Solution: There is some problem in exposing data through WMI for which Microsoft has already issued a hotfix. Kindly refer to Microsoft website to obtain the hotfix.
I get the message "Authentication failed. Kindly verify the username and password provided" while adding server/Microsoft .NET/Exchange server through WMI.
Solution: Enter the username as <DomainName>\<UserName>. Also refer to: https://desk.zoho.com/portal/manageengine/kb/articles/authentication-failed-or-access-denied-message-is-shown-when-trying-to-add-the-server-monitor-through-wmi-mode
How do I set up a monitor for our WebSphere instance running on an iSeries (AS/400) using the OS/400 operating system ?
Solution: You can add the WebSphere servers directly for monitoring by choosing "WebSphere Server" from the "Add Monitor of type" drop down box in New Monitor page. The OS/400 will appear as unknown under the Servers category.
Not able to add monitors when the machine has a different locale and is not SNMP enabled.
Reason: To add a machine as a monitor in Applications Manager, the following methods are used: 1. Do a "ping" through code. 2. If SNMP is enabled, check the SNMP agent and get data from it. 3. Use Native Ping (ICMP Ping). In this particular case, ...
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