General FAQs
Publish Applications Manager Dashboard to my website without any credentials
In Applications Manager you can publish the dashboard in your web portal or on TV. However, you must ensure that the Applications Manager UI is accessible from the machine where you want to publish the dashboard. From AppManager UI --> Home tab --> ...
Do I need SSL Certificate for Applications Manager?
It is not necessary to use an SSL Certificate to access Applications Manager through an SSL connection. However, you'll need an SSL Certificate for certain Monitors to work and to enforce better security. You can refer to the steps given in the below ...
Need to access AppManager using Public IP: How do I make my Applications Manager accessible over the Internet?
To to access AppManager over the internet: Navigate to the <AppManager_Home>\Conf directory, open AMServer.properties file and update the am.external.hostname= key with the public IP Address . Note: You need to restart Applications Manager for the ...
Information about "Unknown Monitors"
When you add Monitors like MS SQL or any Service Server type, the host of the database will automatically get discovered as an "Unknown monitor". This monitor will consume a license. You can choose to edit and update the correct details of the host ...
Unable to upgrade Applications Manager - MySQL Deprecation
Problem: You encounter the following error while trying to install service pack for Applications Manager v16140 and above: Reason: This error occurs because MySQL backend database has been deprecated in Applications Manager. Solution: You have to ...
Troubleshooting Server Authentication Failures in Applications Manager
If you encounter authentication failures in server monitors in Applications Manager, refer and choose the links from the below list to troubleshoot the issue. You can choose the troubleshooting steps based on the type of authentication failure. ...
How to find Command Prompt value for server monitors in Applications Manager
To add a server monitor with SSH/Telnet in Applications Manager, you need to specify the Command Prompt value. You can find this value in two ways: 1. From the target server: In the server that you want to monitor, open a command prompt window. The ...
Unable to add hosts due to stray entries in tables ( for Server Monitors)
Navigate to Settings -> Tools -> Support -> Database Summary to access the query tool. Now execute the below queries one by one and share the query result to appmanager-support@manageengine.com select * from Node where NAME like '%Host_Name%' or NAME ...
Troubleshooting 'NLB is not configured in this Server' error
The following conditions must be met before you can proceed to troubleshoot WMI nodes: 1. The node should have been successfully added via WMI. 2. WMI should be working properly on the remote server. Using wbemtest.exe to troubleshoot WMI: 1. Open ...
Convert Certificate and Key (Private) into a keystore file
When you have Certificate (.crt file) and Private key (.key file), which you want to convert into Keystore (.keystore file), please follow the below steps. Basic flow: <.crt file> ➕ <.key file> ➡️ <.p12 file> ➡️ <.keystore file> Step 1 - Convert ...
How to create a read-only user in the backend PostgreSQL database?
1. Connect to the backend PostgreSQL database where Applications Manager database (AMDB) is stored. Use the Postgres user for connection. For more details, refer this link. 2. After connecting to the PostgreSQL database, execute the following ...
Integrating Applications Manager DB with Grafana
Grafana is an open-source data visualization tool that collects data across multiple software platforms and retrieves them altogether in a single dashboard. It provides advanced analytics by connecting to various data sources in different platforms, ...
Convert Professional edition to Enterprise edition
Install an "Admin Server" with the same build number as that of your professional edition. (You can find the build number in Settings -> Tools -> Support -> Build number) Archive link: http://archives.manageengine.com/applications_manager/ After ...
Set permissions to Service Control Manager Security for Non-Admin Domain user in Windows Service Monitoring (WMI)
To set user-level permission to a non-admin account to fetch Services from a remote Windows Server, follow the steps given below: 1. Log into the remote Windows Machine with the non-admin account user credentials. 2. Open command prompt in ...
Connecting to APM Database with Read-Only User
To connect to the database, you will need the following information: Port number: The port in which the Applications Manager database runs. (You can get this from am.db.port value in <Applications Manager Home>\conf\AMServer.properties file). The ...
Graphs are not displayed in Applications Manager
Issue: Graphs are not displayed in Applications Manager. Fix: Verify if you have given read/write permissions for AppManager\working\webclient folder. If not, kindly update the permissions, the issue will be resolved.
Instance based license for MSSQL and Oracle Monitors
In a single server, there can be multiple instances of Oracle/MSSQL database. Each instance is counted for licensing in Applications Manager. Example 1: In the above image, you can see that there are 3 instances of MS SQL DBs in a single server, ...
Failed login alerts for some domains
Error: Failed Login alerts are received for some specific domains. Solution: For Windows WMI monitoring, failed login alerts are received for some domains because Kerberos authentication is done first, followed by NTLM. This can be avoided by ...
Enabling JMX in Tomcat Application and adding JAVA Runtime / JMX Applications Monitor in Applications Manager
Configuring JMX for Apache Tomcat 1. On your Tomcat host, open the start menu and click on Tomcat Configuration (alternatively, edit the catalina.bat or catalina.sh file) 2. Click on the Java tab, then add the following Java Options: ...
Data is not being populated in the monitor, but is visible when the script is executed in the Powershell Window
Problem: Data is not being populated in the monitor, but is visible when the script is executed in the Powershell Window. Solution: The problem could be due to the any of the following: 1) Verify if AppManager service has permission to run the ...
APM Monitors in OpManager Plus SAM Bundle
APM Monitors in OpManager Plus With the new device-based licensing model for OpManager plus, you can now add monitors of Applications Manager as devices in OpManager Plus using the SAM bundle. You can allocate devices in the SAM bundle in the form of ...
Tachometers not being displayed on Admin server console in Enterprise Edition
Problem: Tachometers are not displayed on the Admin server console in Enterprise Edition. Solution: 1. Login to Admin Server UI. 2. Navigate to Admin -> Global Settings -> Enterprise Edition Settings. 3. Kindly enable the Proxy Managed Server request ...
DNS Monitor Health not affected even when the "Search" operation fails
We don't affect the health or availability of the DNS monitor based on the "Search Value Status". Instead we will show the status in the Monitor details page. Refer the below image. So, the user can configure threshold for the attribute from the ...
Windows Monitor Data collection is running too slow and it is timed out
Applications Manager uses VB scripts for connecting and fetching Telemetry data from remote servers. This error occurs when the script execution times out (default timeout value is 300 seconds). Possible Reasons: Data collection script may be running ...
Can we use Group Managed Service Accounts for adding monitors such as Windows server, Active Directory, Active Directory user integration, MS SQL database, WebSphere, IIS server, etc.?
Currently, we do not support monitoring through Group Managed Service Accounts.
Configuring Zoho as an OAuth Provider in Applications Manager
Zoho's OAuth token is used to access services in Applications Manager like integration with Site24X7, integration with Service desk, access to Zoho Mail APIs etc. As it seems a daunting task to go through all the documentation of the product, here ...
New tickets are not logged in ServiceNow integration
Problem: New tickets are not logged in ServiceNow integration, even when new alerts are being created for the reported monitor (Issue persists in Applications Manager builds lower than 14670) Solution: Ensure that Log a Ticket action is configured ...
Troubleshooting ServiceNow Add-On Integration Error
Problem: The following error pops up while trying to add a ServiceNow instance: Solution: Ensure that the ServiceNow instance is accessible from the AppManager server and the user account has itil, itil_admin and personalize_choices roles assigned.
Build numbers listed on the release notes page are not available in the download service pack upgrade page
We are following a weekly release process for our product where we integrate both the customer reported bug fixes, internal bug fixes on priority and enhancements. These weekly releases (eg. 15010/14840/14600 etc) full binaries will be updated in our ...
Steps to configure Azure PostgreSQL Database as Applications Manager's back-end
Applications Manager comes bundled with PostgreSQL. If you want to use your own PostgreSQL instead, follow the steps mentioned below: Prerequisites: A compatible PostgreSQL database should be accessible from Applications Manager installation. To know ...
Critical\Warning alarm was raised, but action wasn't triggered
1.) Ensure that actions have been associated for the attribute that generated the alarm. For example, if the CPU utilisation of the server exceeded the permissible levels and generated the alarm, navigate to Monitor page-> Configure Alarm and ...
Attribute violated threshold, but alarms were not generated
1.) Ensure that thresholds have been associated for the attribute and that there are no business hours restriction configured for it. For example, if the CPU utilisation of the server exceeded the permissible levels, navigate to Monitor → Configure ...
How to set Business Hour Restriction
Business hours is a pre-determined set of hours which helps you to view reports for specific hours during the day. Instead of viewing data for the entire 24 hour period, you can now view reports for the particular business hours you have set. It ...
What to do when SMTP mail configuration fails?
This article is about troubleshooting failure of SMTP mail configuration: 1.) Verify SMTP configuration from Command Prompt using TELNET. How to run Telnet test? Open command prompt with Admin permission and type: telnet <smtp_Server> <port> ...
How to perform "Unmanage and Reset status" action on monitors
1.) Navigate to Monitors page and switch to BULK CONFIGURATION view and select List View tab. 2.) Select the check box for the unmanaged monitor which still shows availability and health status and click on the action dropdown. 3.) Click on ...
How to integrate Microsoft Teams with Applications Manager using Webhook?
Microsoft Teams is a personal/workplace communication and collaboration platform that helps you stay connected over chat, calls, and video meetings. Using Webhook, you can now integrate Microsoft Teams with Applications Manager and receive real-time ...
Integrating Telegram with Applications Manager using Webhook
Telegram is a cloud-based instant messaging, video telephony and VoIP service with end-to-end encryption. Users can send messages and exchange photos, videos, stickers, audio and files of any type in Telegram. Using Webhook, you can now integrate ...
First Step to do if no data is available for a KVM VM Monitor
In KVM all the data has been collected via CLI Commands. So if any of data is not retrieved properly in the UI, we can check it by executing CLI Commands. The below table contails the List of CLI Commands used for each metrics present under the KVM ...
Unable to see application after adding APM Insight .NET agent and getting "Failed to Load Profiler" error
The following are few reasons that might pose an interference with the APM Insight .NET agent profiling: 1. User Permission settings 2. Competing profilers/monitoring services If the installation is not done with administrative privileges, the ...
First Step to do if no data is available for a KVM Host Monitor
In KVM all the data has been collected via CLI Commands. So if any of data is not retrieved properly in the UI, we can check it by executing CLI Commands. The below table contails the List of CLI Commands used for each metrics present under the KVM ...
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