General FAQs
Configure "/server-status" page for IBM HTTP server
In order to monitor an IBM HTTP server in Applications Manager, the '/server-status' page must be configured on the target IBM HTTP server that needs to be monitored. This can be accomplished by following these steps: Step 1 - Enable the ...
Configure "/server-status" page for Oracle HTTP server
In order to monitor an Oracle HTTP server in Applications Manager, the '/server-status' page must be configured on the target Oracle HTTP server that needs to be monitored. This can be accomplished by following these steps: Step 1 - Enable the ...
Queries to collect data before Id migration/Migrating from Professional to Enterprise Edition
Collect query output from Managed server / Professional Edition: To check Id range : Select min(resourtceid),max(resourceid) from AM_ManagedObject; Select count(*) from AM_ManagedObject; Select min(Id),max(Id) from Alert; Select min(Id),max(Id) from ...
APM Plugin Migration from one server to another
Please follow the steps give below to migrate APM Plugin from one server to another: 1. For migrating APM Plugin setup of Applications Manager from one server to another, you have to migrate OpManager also from one machine to another. 2. Install a ...
Permissions required for Non-Admin user to monitor Microsoft Monitors
1) To enable WMI permissions for the non admin account follow the steps mentioned in the below link. https://pitstop.manageengine.com/portal/en/kb/articles/configuring-non-admin-user-account-for-wmi-monitoring As an alternative to Steps 1-6 in the ...
Data Retention in Applications Manager
Following are the different types of data that are retained for generating reports in Applications Manager: Attribute data Polled data This comprises of the data collected for the attributes in each poll of the monitor. This data is used to generate ...
Steps to configure AWS RDS database as Applications Manager's back-end
Browse through the following topics to configure AWS RDS as a database backend in Applications Manager: Note: Make sure to verify the DB permissions required to run Applications Manager. Learn more Steps to configure AWS RDS - PostgreSQL database The ...
APM Plugin Migration
How do I migrate Applications Manager plugin installed in one machine to a different machine? 1. First migrate the OpManager from the old server to the new server with same backend database. 2. Install Applications Manager plugin in the new server ...
Cron job addition
Steps to configure cron job 1)Check whether curl is installed in the system where cron jobs are running, by executing the below command in terminal $curl -V Output should be similar as below 2)Check the script added in the cron job addition is having ...
Process in AppManager UI is shown as down while the process is up and running in the machine
Every time a server restarts, the PID of the processes get updated. So the processes added in the monitor will be shown as down. It is recommended that you have static contents alone in the process Commands and Args. It is also recommended that you ...
AppManager disk is full - I want to clear some space
Increased Applications Manager database utilization could have increased the Applications Manager Disk size. To clear some space, follow the steps below: 1. In the <AppManager_Home>\working\heapdump directory, check if any old files are present and ...
Publish Applications Manager Dashboard to my website without any credentials
In Applications Manager you can publish the dashboard in your web portal or on TV. However, you must ensure that the Applications Manager UI is accessible from the machine where you want to publish the dashboard. From AppManager UI --> Home tab --> ...
Do I need SSL Certificate for Applications Manager?
It is not necessary to use an SSL Certificate to access Applications Manager through an SSL connection. However, you'll need an SSL Certificate for certain Monitors to work and to enforce better security. You can refer to the steps given in the below ...
Need to access AppManager using Public IP: How do I make my Applications Manager accessible over the Internet?
To to access AppManager over the internet: Navigate to the <AppManager_Home>\Conf directory, open AMServer.properties file and update the am.external.hostname= key with the public IP Address . Note: You need to restart Applications Manager for the ...
Information about "Unknown Monitors"
When you add Monitors like MS SQL or any Service Server type, the host of the database will automatically get discovered as an "Unknown monitor". This monitor will consume a license. You can choose to edit and update the correct details of the host ...
Unable to upgrade Applications Manager - MySQL Deprecation
Problem: You encounter the following error while trying to install service pack for Applications Manager v16140 and above: Reason: This error occurs because MySQL backend database has been deprecated in Applications Manager. Solution: You have to ...
Troubleshooting Server Authentication Failures in Applications Manager
If you encounter authentication failures in server monitors in Applications Manager, refer and choose the links from the below list to troubleshoot the issue. You can choose the troubleshooting steps based on the type of authentication failure. ...
How to find Command Prompt value for server monitors in Applications Manager
To add a server monitor with SSH/Telnet in Applications Manager, you need to specify the Command Prompt value. You can find this value in two ways: 1. From the target server: In the server that you want to monitor, open a command prompt window. The ...
Unable to add hosts due to stray entries in tables ( for Server Monitors)
Navigate to Settings -> Tools -> Support -> Database Summary to access the query tool. Now execute the below queries one by one and share the query result to appmanager-support@manageengine.com select * from Node where NAME like '%Host_Name%' or NAME ...
Troubleshooting 'NLB is not configured in this Server' error
The following conditions must be met before you can proceed to troubleshoot WMI nodes: 1. The node should have been successfully added via WMI. 2. WMI should be working properly on the remote server. Using wbemtest.exe to troubleshoot WMI: 1. Open ...
Convert Certificate and Key (Private) into a keystore file
When you have Certificate (.crt file) and Private key (.key file), which you want to convert into Keystore (.keystore file), please follow the below steps. Basic flow: <.crt file> ➕ <.key file> ➡️ <.p12 file> ➡️ <.keystore file> Step 1 - Convert ...
How to create a read-only user in the backend PostgreSQL database?
1. Connect to the backend PostgreSQL database where Applications Manager database (AMDB) is stored. Use the Postgres user for connection. For more details, refer this link. 2. After connecting to the PostgreSQL database, execute the following ...
Integrating Applications Manager DB with Grafana
Grafana is an open-source data visualization tool that collects data across multiple software platforms and retrieves them altogether in a single dashboard. It provides advanced analytics by connecting to various data sources in different platforms, ...
Convert Professional edition to Enterprise edition
Install an "Admin Server" with the same build number as that of your professional edition. (You can find the build number in Settings -> Tools -> Support -> Build number) Archive link: http://archives.manageengine.com/applications_manager/ After ...
Set permissions to Service Control Manager Security for Non-Admin Domain user in Windows Service Monitoring (WMI)
To set user-level permission to a non-admin account to fetch Services from a remote Windows Server, follow the steps given below: 1. Log into the remote Windows Machine with the non-admin account user credentials. 2. Open command prompt in ...
How to find the protocol and hostname used by OpManager to load APM Plugin under Applications tab
Login to OpManager Open Network tab of browser developer tools by pressing Ctrl + Shift + I Click on Applications -> Dashboard tab and search for MyPage in search bar of Network tab Click on the first result which has document as value for Type ...
Connecting to APM Database with Read-Only User
To connect to the database, you will need the following information: Port number: The port in which the Applications Manager database runs. (You can get this from am.db.port value in <Applications Manager Home>\conf\AMServer.properties file). The ...
AppManager plugin backup, restore, repair and cleanup
Steps to connect to the database In order to connect to database, use dbuser instead of postgres user to perform updates to the database. For read-only queries, submit DB query page or rouser in console can be used. A prompt to enter password will ...
Graphs are not displayed in Applications Manager
Issue: Graphs are not displayed in Applications Manager. Fix: Verify if you have given read/write permissions for AppManager\working\webclient folder. If not, kindly update the permissions, the issue will be resolved.
Instance based license for MSSQL and Oracle Monitors
In a single server, there can be multiple instances of Oracle/MSSQL database. Each instance is counted for licensing in Applications Manager. Example 1: In the above image, you can see that there are 3 instances of MS SQL DBs in a single server, ...
Failed login alerts for some domains
Error: Failed Login alerts are received for some specific domains. Solution: For Windows WMI monitoring, failed login alerts are received for some domains because Kerberos authentication is done first, followed by NTLM. This can be avoided by ...
Enabling JMX in Tomcat Application and adding JAVA Runtime / JMX Applications Monitor in Applications Manager
Configuring JMX for Apache Tomcat 1. On your Tomcat host, open the start menu and click on Tomcat Configuration (alternatively, edit the catalina.bat or catalina.sh file) 2. Click on the Java tab, then add the following Java Options: ...
Data is not being populated in the monitor, but is visible when the script is executed in the Powershell Window
Problem: Data is not being populated in the monitor, but is visible when the script is executed in the Powershell Window. Solution: The problem could be due to the any of the following: 1) Verify if AppManager service has permission to run the ...
APM Monitors in OpManager Plus SAM Bundle
APM Monitors in OpManager Plus With the new device-based licensing model for OpManager plus, you can now add monitors of Applications Manager as devices in OpManager Plus using the SAM bundle. You can allocate devices in the SAM bundle in the form of ...
Tachometers not being displayed on Admin server console in Enterprise Edition
Problem: Tachometers are not displayed on the Admin server console in Enterprise Edition. Solution: 1. Login to Admin Server UI. 2. Navigate to Admin -> Global Settings -> Enterprise Edition Settings. 3. Kindly enable the Proxy Managed Server request ...
DNS Monitor Health not affected even when the "Search" operation fails
We don't affect the health or availability of the DNS monitor based on the "Search Value Status". Instead we will show the status in the Monitor details page. Refer the below image. So, the user can configure threshold for the attribute from the ...
Windows Monitor Data collection is running too slow and it is timed out
Applications Manager uses VB scripts for connecting and fetching Telemetry data from remote servers. This error occurs when the script execution times out (default timeout value is 300 seconds). Possible Reasons: Data collection script may be running ...
Can we use Group Managed Service Accounts for adding monitors such as Windows server, Active Directory, Active Directory user integration, MS SQL database, WebSphere, IIS server, etc.?
Currently, we do not support monitoring through Group Managed Service Accounts.
Configuring Zoho as an OAuth Provider in Applications Manager
Zoho's OAuth token is used to access services in Applications Manager like integration with Site24X7, integration with Service desk, access to Zoho Mail APIs etc. As it seems a daunting task to go through all the documentation of the product, here ...
New tickets are not logged in ServiceNow integration
Problem: New tickets are not logged in ServiceNow integration, even when new alerts are being created for the reported monitor (Issue persists in Applications Manager builds lower than 14670) Solution: Ensure that Log a Ticket action is configured ...
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