General FAQs
How to find out the resource ID of a monitor/monitor group in Applications Manager?
While executing the REST API in Applications Manager, you might need to mention the resource ID for a monitor or a monitor group. Following are the parameters used for referring to a monitor or monitor group in a REST API: resourceid - Resource ID of ...
How to change Applications Manager directory from one drive to another?
Follow the below steps to change the Applications Manager folder directory from one drive to another: Please copy the Applications Manager folder from the source drive and paste the same on the destination drive. Stop the Applications Manager service ...
Script/Custom Monitors - Alarms configured for Table rows were missing
In the Applications manager , users have the ability to manage the table rows of a script or custom monitor type according to their specific requirements. This can be done by enabling the "Enable Script Row Deletion" option. For example, let's ...
Steps to troubleshoot when no data is available for Python applications
APMInsight Instance is UP but No Data is available Possible reasons : Your application is not receiving any traffic. Solution: To address this, perform some transactions within your application and wait a few minutes for data to become accessible. ...
Folder path to view the .NET Core agent logs
The logs of the .NET Core agent can be found at the destination that was configured during the agent installation. E.g ./InstallAgent.ps1 -Destination "G:\.NET_Core_Agent" -InstallType "local" -LicenseKey ...
Monitoring a Clustered RabbitMQ setup in APM
For Monitoring RabbitMQ, Applications Manager uses the Management Plugin provided by default RabbitMQ installations to collect performance metrics. The Management plugin provides a series of API endpoints required to monitor the target RabbitMQ ...
95th Percentile and Moving Average calculation
95th Percentile The 95th percentile is a number that is greater than 95% of the numbers in a given set. The reason this statistic is so useful in measuring data throughput is that it gives a very accurate picture of the maximum traffic generated on ...
Configure "/server-status" page for IBM HTTP server
In order to monitor an IBM HTTP server in Applications Manager, the '/server-status' page must be configured on the target IBM HTTP server that needs to be monitored. This can be accomplished by following these steps: Step 1 - Enable the ...
Configure "/server-status" page for Oracle HTTP server
In order to monitor an Oracle HTTP server in Applications Manager, the '/server-status' page must be configured on the target Oracle HTTP server that needs to be monitored. This can be accomplished by following these steps: Step 1 - Enable the ...
Queries to collect data before Id migration/Migrating from Professional to Enterprise Edition
Collect query output from Managed server / Professional Edition: To check Id range : Select min(resourceid),max(resourceid) as AM_ManagedObject from AM_ManagedObject where resourceid > 10000000; Select count(*) as AM_ManagedObject_Count from ...
User Privilege for DamengDB Monitoring
To effectively monitor DamengDB in Applications Manager, the Monitor user must be granted the Data Viewer privilege. To grant this privilege to the newly created user, please follow the steps given below: Connect to your DamengDB instance using a ...
Permissions required for Non-Admin user to monitor Microsoft Monitors
1) To enable WMI permissions for the non admin account follow the steps mentioned in the below link. https://pitstop.manageengine.com/portal/en/kb/articles/configuring-non-admin-user-account-for-wmi-monitoring As an alternative to Steps 1-6 in the ...
Data Retention in Applications Manager
Following are the different types of data that are retained for generating reports in Applications Manager: Attribute data Polled data This comprises of the data collected for the attributes in each poll of the monitor. This data is used to generate ...
Steps to configure AWS RDS database as Applications Manager's back-end
Browse through the following topics to configure AWS RDS as a database backend in Applications Manager: Note: Make sure to verify the DB permissions required to run Applications Manager. Learn more Steps to configure AWS RDS - PostgreSQL database The ...
Cron job addition
Steps to configure cron job 1)Check whether curl is installed in the system where cron jobs are running, by executing the below command in terminal $curl -V Output should be similar as below 2)Check the script added in the cron job addition is having ...
Process in AppManager UI is shown as down while the process is up and running in the machine
Every time a server restarts, the PID of the processes get updated. So the processes added in the monitor will be shown as down. It is recommended that you have static contents alone in the process Commands and Args. It is also recommended that you ...
AppManager disk is full - I want to clear some space
Increased Applications Manager database utilization could have increased the Applications Manager Disk size. To clear some space, follow the steps below: 1. In the <AppManager_Home>\working\heapdump directory, check if any old files are present and ...
Publish Applications Manager Dashboard to my website without any credentials
In Applications Manager you can publish the dashboard in your web portal or on TV. However, you must ensure that the Applications Manager UI is accessible from the machine where you want to publish the dashboard. From AppManager UI --> Home tab --> ...
Do I need SSL Certificate for Applications Manager?
It is not necessary to use an SSL Certificate to access Applications Manager through an SSL connection. However, you'll need an SSL Certificate for certain Monitors to work and to enforce better security. You can refer to the steps given in the below ...
Need to access AppManager using Public IP: How do I make my Applications Manager accessible over the Internet?
To to access AppManager over the internet: Navigate to the <AppManager_Home>\Conf directory, open AMServer.properties file and update the am.external.hostname= key with the public IP Address . Note: You need to restart Applications Manager for the ...
Information about "Unknown Monitors"
When you add Monitors like MS SQL or any Service Server type, the host of the database will automatically get discovered as an "Unknown monitor". This monitor will consume a license. You can choose to edit and update the correct details of the host ...
Unable to upgrade Applications Manager - MySQL Deprecation
Problem: You encounter the following error while trying to install service pack for Applications Manager v16140 and above: Reason: This error occurs because MySQL backend database has been deprecated in Applications Manager. Solution: You have to ...
Troubleshooting Server Authentication Failures in Applications Manager
If you encounter authentication failures in server monitors in Applications Manager, refer and choose the links from the below list to troubleshoot the issue. You can choose the troubleshooting steps based on the type of authentication failure. ...
How to find Command Prompt value for server monitors in Applications Manager
To add a server monitor with SSH/Telnet in Applications Manager, you need to specify the Command Prompt value. You can find this value in two ways: 1. From the target server: In the server that you want to monitor, open a command prompt window. The ...
Unable to add hosts due to stray entries in tables ( for Server Monitors)
Navigate to Settings -> Tools -> Support -> Database Summary to access the query tool. Now execute the below queries one by one and share the query result to appmanager-support@manageengine.com select * from Node where NAME like '%Host_Name%' or NAME ...
Troubleshooting 'NLB is not configured in this Server' error
The following conditions must be met before you can proceed to troubleshoot WMI nodes: 1. The node should have been successfully added via WMI. 2. WMI should be working properly on the remote server. Using wbemtest.exe to troubleshoot WMI: 1. Open ...
Convert Certificate and Key (Private) into a keystore file
When you have Certificate (.crt file) and Private key (.key file), which you want to convert into Keystore (.keystore file), please follow the below steps. Basic flow: <.crt file> ➕ <.key file> ➡️ <.p12 file> ➡️ <.keystore file> Step 1 - Convert ...
How to create a read-only user in the backend PostgreSQL database?
1. Connect to the backend PostgreSQL database where Applications Manager database (AMDB) is stored. Use the Postgres user for connection. For more details, refer this link. 2. After connecting to the PostgreSQL database, execute the following ...
Integrating Applications Manager DB with Grafana
Grafana is an open-source data visualization tool that collects data across multiple software platforms and retrieves them altogether in a single dashboard. It provides advanced analytics by connecting to various data sources in different platforms, ...
Convert Professional edition to Enterprise edition
Install an "Admin Server" with the same build number as that of your professional edition. (You can find the build number in Settings -> Tools -> Support -> Build number) Archive link: http://archives.manageengine.com/applications_manager/ After ...
Set permissions to Service Control Manager Security for Non-Admin Domain user in Windows Service Monitoring (WMI)
To set user-level permission to a non-admin account to fetch Services from a remote Windows Server, follow the steps given below: 1. Log into the remote Windows Machine with the non-admin account user credentials. 2. Open command prompt in ...
Connecting to APM Database with Read-Only User
To connect to the database, you will need the following information: Port number: The port in which the Applications Manager database runs. (You can get this from am.db.port value in <Applications Manager Home>\conf\AMServer.properties file). The ...
Graphs are not displayed in Applications Manager
Issue: Graphs are not displayed in Applications Manager. Fix: Verify if you have given read/write permissions for AppManager\working\webclient folder. If not, kindly update the permissions, the issue will be resolved.
Instance based license for MSSQL and Oracle Monitors
In a single server, there can be multiple instances of Oracle/MSSQL database. Each instance is counted for licensing in Applications Manager. Example 1: In the above image, you can see that there are 3 instances of MS SQL DBs in a single server, ...
Failed login alerts for some domains
Error: Failed Login alerts are received for some specific domains. Solution: For Windows WMI monitoring, failed login alerts are received for some domains because Kerberos authentication is done first, followed by NTLM. This can be avoided by ...
Enabling JMX in Tomcat Application and adding JAVA Runtime / JMX Applications Monitor in Applications Manager
Configuring JMX for Apache Tomcat 1. On your Tomcat host, open the start menu and click on Tomcat Configuration (alternatively, edit the catalina.bat or catalina.sh file) 2. Click on the Java tab, then add the following Java Options: ...
Data is not being populated in the monitor, but is visible when the script is executed in the Powershell Window
Problem: Data is not being populated in the monitor, but is visible when the script is executed in the Powershell Window. Solution: The problem could be due to the any of the following: 1) Verify if AppManager service has permission to run the ...
APM Monitors in OpManager Plus SAM Bundle
APM Monitors in OpManager Plus With the new device-based licensing model for OpManager plus, you can now add monitors of Applications Manager as devices in OpManager Plus using the SAM bundle. You can allocate devices in the SAM bundle in the form of ...
Tachometers not being displayed on Admin server console in Enterprise Edition
Problem: Tachometers are not displayed on the Admin server console in Enterprise Edition. Solution: 1. Login to Admin Server UI. 2. Navigate to Admin -> Global Settings -> Enterprise Edition Settings. 3. Kindly enable the Proxy Managed Server request ...
DNS Monitor Health not affected even when the "Search" operation fails
We don't affect the health or availability of the DNS monitor based on the "Search Value Status". Instead we will show the status in the Monitor details page. Refer the below image. So, the user can configure threshold for the attribute from the ...
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