1. Steps to execute troubleshooting script SAPDebug.bat/sh: Open command prompt/terminal with administrator privileges. Navigate to <AppManager_home>\bin\troubleshooting folder. Execute the script file SAPDebug.bat or SAPDebug.sh Usage: SAPDebug.bat ...
1. SAP monitor's Health is always critical/warning state along with "System Error occurred" alert message. What should I do? These alerts are triggered when Applications manager receives Alerts from the SAP server itself. The same can be viewed under ...
Problem : When adding a new SAP monitor, you get following error message : " Root Cause: Service port 3 not accessible from H0000952D ? Diagnose the Problem? Having trouble adding Monitors? " Solution : The SAP user provided does not have ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...