SAP
How to execute SAP Debug script
1. Steps to execute troubleshooting script SAPDebug.bat/sh: Open command prompt/terminal with administrator privileges. Navigate to <AppManager_home>\bin\troubleshooting folder. Execute the script file SAPDebug.bat or SAPDebug.sh Usage: SAPDebug.bat ...Frequently asked questions - SAP monitor
1. SAP monitor's Health is always critical/warning state along with "System Error occurred" alert message. What should I do? These alerts are triggered when Applications manager receives Alerts from the SAP server itself. The same can be viewed under ..."Root Cause: Service port 3 not accessible from H0000952D ?" error when adding SAP monitor:
Problem : When adding a new SAP monitor, you get following error message : " Root Cause: Service port 3 not accessible from H0000952D ? Diagnose the Problem? Having trouble adding Monitors? " Solution : The SAP user provided does not have ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...