In Applications Manager, users might encounter the following error while attempting to add or monitor the Oracle database. This error indicates an issue with authentication credentials or other related configuration settings. To troubleshoot this ...
By default, Oracle DB Tablespace statistics is calculated along with its auto-extensible size in Applications Manager. If you want to calculate Tablespace statistics without considering the Auto Extend option, navigate to Settings -> Performance ...
Applications Manager throws the Query timed out/Socket read timed out error in some scenarios as below: Socket read timed out due to this query group(s) : xxxxxxxx Error Message : java.sql.SQLRecoverableException: IO Error: Socket read timed out. ...
Problem: While trying to add Oracle monitor in linux machine it fails with following error message. ORA-00604: error occurred at recursive SQL level 1 ORA-01882: timezone region not found Cause: This is due to jar incompatibility while adding Oracle ...
If data is not available for the current poll in the Oracle Tablespace monitor, this is the behavior exhibited by default: Data (including threshold) is retained Health is reported as down For Applications Manager version 173800 and above Go to ...
By default, if data for the Oracle Database Links is not available during the current poll, Applications Manager behaves as follows: Existing data (including thresholds) is retained Health status is reported as Down For versions 173800 and above You ...
Alert Log monitoring in Applications Manager is not enabled by default. Here is how you can enable monitoring of Alert Log statistics: Go to the Admin tab. Click Performance Polling under Discovery and Data Collection. Under Performance Data ...
For users using Applications Manager version 14250 and below: One-way SSL: (Client authentication disabled) 1. Open the command prompt using 'Run as administrator' option and navigate to the Applications Manager installation directory. 2. Import your ...
Reason 1 - This could be because the Oracle user provided in Applications Manager does not have the necessary permission to run the query Go to <AppManager/logs> directory and check if you have an error print in stderr.txt / stderr.txt.1 / ...
Reason: The required privileges are missing. Solution: For creating new Oracle database monitor, you should have: 1. Admin privileges. 2. Minimum User privileges ->user with CONNECT and SELECT_CATALOG_ROLE roles. Some might try changing the SYS as ...
Solution: Kindly do the following checks: 1) The "Connect String" given when you are connecting through the SQLPlus should be given as Database Name in Applications Manager. 2) Kindly check whether the "Database Name" that you have given is properly ...
Solution: You can execute the TABLESPACE STATUS query in your Oracle and check the data. Go to <Appmanager/working/conf/application> directory. Then open the <Oracle.xml> file and check for the string "TABLESPACESTATUS". Below that you will find the ...
Error: Failed. Oracle Server is down. Error Message: IO Error: The Network Adapter could not establish the connection Solution 1: The Oracle server is down, please ensure that the server is up and running. Solution 2: The Oracle server is not ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...