Solution: Check if the home container, that contains the 'aggrespy' page, is running. If not, restart the home container. If this does not resolve the issue, please contact our support portal at appmanager-support@manageengine.com.
Reason : The response summary graph is not shown when all the values defining the graph are zero. This usually happens during the first poll since there are no previous values to compare with.
Solution: Check if the OHS(Oracle HTTP Server) server is running. If not, start the OHS using the following steps : 1.To start all OHS components in an Oracle instance, using opmnctl, use : - $ORACLE_INSTANCE/bin/opmnctl startproc process-type=OHS ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...