APMInsight - General
How to configure Apache to APM using AppManager Otel-Collector
Configuring AppManager OTel Collector for Apache Traces Overview This article covers setting up the AppManager OTel Collector to receive traces from Apache, authenticate them with your API key, and forward them to the ManageEngine APM backend. ...
How to instrument Apache web server with OTEL sdk?
Instrumenting Apache HTTP Server with OpenTelemetry C Agent Overview This article walks through instrumenting an existing Apache HTTP Server installation with the OpenTelemetry Webserver SDK (C agent). Once instrumented, Apache automatically ...
Are additional system requirements needed for APM Insight monitoring?
Quick clarification on system requirements when implementing APM Insight Java/.NET Agent monitoring. FAQ Q: Are there additional system requirements for APM Insight? A: No. Standard Applications Manager system requirements are sufficient. Q: Will the ...
How to find the downloaded apminsight agent version?
Steps to Find the APM Insight Java Agent Version: Using the Applications Manager GUI: Navigate to the APMInsight Instance and click on Monitor information tab Agent version will be displayed Note: Ensure that the monitor is configured with the agent ...
Troubleshooting the "NumberFormatException" due to Locale Standards in APM Insight
Issue Summary: The application throws a "NumberFormatException" when parsing numbers formatted with a comma (",") as a decimal separator (e.g., French - fr_FR, German - de_DE, Italian - it_IT). This occurs because the system expects numbers to be ...
Troubleshoot - Duplicate APMInsight Monitors
Introduction: Duplicate monitors might be created in APMInsight due to various reasons. This article will help you identify and resolve the issue of duplicate monitors. The common causes include: - Changes in monitor configuration. (apminsight.conf ...
Prerequisites for APM Insight agent installation
Ensure that you've fulfilled the following agent's prerequisites: 1. Java Agent The environment should have Java version 8 or above. Note: For environment with Java version below 8, you should use the Java agent v5.5 from here. Network and Firewall: ...
Transaction Count Mismatch Between APM Insight and applications
Transaction counts are crucial for understanding application performance. However, discrepancies between APM Insight-reported and application-reported counts can cause confusion. This article explores common causes and solutions for these mismatches, ...
APM Insight monitor not getting added to Applications Manager
Possible Reasons for the Issue, 1. Incorrect Host and Port Settings The host and port settings for the Application Manager in the APM Insight agent's configuration may be incorrect. To verify and correct these settings, follow the steps below: Linux: ...
APM Insight - Agents Troubleshooting and Compatibility Guide
To optimize performance and simplify troubleshooting, please provide the following details for each agent and cross-verify the compatibility using the provided help pages: Java Agent Application Server & Version: __________________ [e.g., Apache ...
APM Insight provides information on the parameters it sends to the SQL queries
The parameters in slow SQL queries can be tracked and displayed under the traces tab. We have the option to obfuscate the values of SQL query parameters using a configuration "Obfuscate SQL Parameters". It will be enabled by default. The screenshot ...
What does APM Insight's - Error(%), Exceptions(Fatal, Warning) metrics mean? How are they calculated?
1. Error(%): It represents the proportion of errors in relation to the total number of requests made within a specific period at the APM Insight application/transaction level. Errors(%) = (Error Count/ Total request Count) * 100 Where, Error Count ...
Verify the authenticity of APM Insight agents with Checksum verification
After downloading APM Insight agents, verify the integrity of the downloaded files by validating their checksum. This ensures that the agents are secure and not tampered by any external malicious code or software. After downloading the agent, ...
APM Insight agent log paths
Folder path to view .NET agent logs .NET agent logs can be found only in the common application folder in Windows (usually under C:\ProgramData\ from Vista onwards, which is a hidden folder). Check the following folder paths: For agents v2.5.4 and ...
What is un-instrumented block of code in APM Insight
In the traces tab --> Slowest Method Calls and Count we show if you find Un-instrumented block of code the reason is as follows: By default, APM Insight agent monitors known frameworks and libraries in your application code. However, there may be ...
APMInsight Data Cleanup Standalone script - Usage
The APMInsight Data clean up standalone script can be used to clean up the data tables for below : Data / Table Description Partition tables These data tables are used to store the performance metric raw data for APM Insight Monitors for every ...
How to resolve APM Insight monitors not being listed for Delegated Admin & Operator user roles in Single Sign-On(SSO) enabled Admin Server?
login the Application Manager using admin user in Admin Server Navigate to the Admin -> Product Setting -> User Management Select the (Delegated Admin/Operator) user Click on Update User to enable an selected user resource details sync to Managed ...
How can I fix "Limit reached" error in APM Insight Monitor?
What happens when the limit is reached? No negative impact on existing monitoring. All already-tracked items continue to be fully monitored (call frequency, response times, metrics remain visible). Only new unique entries beyond the limit are ...
How to add an APM Insight Monitor?
Download and install the APM Insight Agent on the Application server. In the apminsight.conf file, copy and paste the license key, which is located under APM Insight Tab in Appmanager server. Configure proxy settings in apminsight.conf if required ...
I have added APM Insight Agent in my Application Server with the correct credentials in apminsight.conf, but still i don't see any APM Insight monitors getting added in Applications Manager?
Check if you have restarted /started the Application Server where you have deployed the agent. If you have restarted/started the Application Server and still it not get added, check the communication between APM Insight Agent and Applications ...
Folder path of apminsight.conf file for Ruby gem, .NET, Java and PHP
Ruby gem: <Gems Installed folder>/appmanager_apminsight/conf You have to copy the apminsight.conf file to your Applications home directory. Example : ...
Associating an APM Insight monitor to a monitor group
APM Insight instances will be available in the list of monitors to be associated for a monitor group. Please note that APM Insight applications cannot be added to a monitor group, only APM instances can be added.
After APM Insight monitors gets added, why is the Availability and Health status still in Not updated state?
APM Insight Availability and Health attributes will only be updated once in every five minutes after the monitor is added.
Can I change the default attribute update interval from 5 minute to my own interval ?
Yes. You can change the update time to your convenient value. To do this go to Applications Manager home > working > apminsight >conf > apminsight.properties Enter your convenient interval time(in minutes) for the below mentioned key ...
Can I configure thresholds & alarms to the apdex, response time metric that I have received?
Yes, You can configure thresholds & alarms to the below mentioned metrics. By default, Average data is fetched for last 5 minutes while applying threshold for the respective attributes. S.no Attribute Name Unit 1 Response Time ms 2 Apdex T 3 ...
What is the maximum history of metric data that I can view?
By default APM Insight Data Retention Period for raw performance data is 10 days. You can increase it up to 60 days by changing values in APM Insight Data retention period. Admin Tab -> Server settings -> General settings -> APM Insight ...
How can I temporarily stop the APM Insight metric collection?
Metric Collection can be stopped by suspending (un-manage) the APM Insight Monitor. To suspend - APM -> Applications/Instances -> Monitor Actions -> Suspend
Why don't I don't see any metrics under database tab ?
You might have disabled SQL Query listening in your Agent. Enable it by setting true for the below key. Name Key Description Default value Capture Database SQL Queries sql.capture.enabled Enabling this option will help listen to all the SQL Queries ...
Can I view the trace of a web transaction that consumes more response time?
Yes. APM Insight captures detailed traces for slow transactions, helping you analyze where time is spent (database calls, external services, application code, etc.). Prerequisites for Trace Capture 1. Enable Transaction Tracing: Ensure the "Enable ...
What is the unique transaction threshold for each application and what should a user do if this limit is surpassed?
APM Insight has a unique transaction threshold of 350 per application. Once this limit is reached, we will not store any new transactions for the given application. To overcome this, users can use transaction grouping feature. If an application ...
How to monitor the performance of my application cluster? Is it possible to have aggregated performance data of my application cluster?
You can install the APM agent on each application server and specify the same application name in configurations to group all server instances under one application. Basically each app server must have its own agent jar and conf files. All ...
How can I Exclude exceptions from monitoring
You can exclude specific exceptions from being tracked by Applications Manager APM Insight agent. For instance, exceptions that are thrown as part of the normal application process need not be tracked and can be excluded from being monitored.This ...
Troubleshooting communication between APM Insight Agent and Applications Manager
APM Insight agent communicates to the Applications Manager through the HTTP/HTTPS protocol. Make sure the communication between Applications Manager server and agent server via HTTP/HTTPS is allowed in firewall.To check , open a browser in the APM ...
Backward compatibility for older agents
Java Agent (v2.3 and below) : Open the apminsight.conf file present in the agent installation folder. Add an extra entry 'license.key'. The value for this would be the license key shown in the help card present in the home page of the APM Insight ...
APM Insight Troubleshooting - FAQs
Monitor Addition - FAQs 1. How to add an APM Insight Monitor? After you deploy the APM Insight agent in your Application Server with suitable Applications Manager credentials in the apminsight.conf file, APM Insight monitors will automatically be ...