Alarms and Actions
Priority of Alarm Configuration: Difference at the Monitor Type, Monitor Group and Individual Monitor levels
1. Individual Monitor Level: Thresholds /actions configured hold the highest precedence. 2. Monitor Group: Templates have the second highest precedence and are applied only when individual monitor level threshold/action configurations are not ...
Action details using Query
Email Action Details : SELECT AM_ACTIONPROFILE.ID AS ACTION_ID, NAME AS ACTION_NAME, FROMADDRESS, TOADDRESS FROM AM_ACTIONPROFILE LEFT JOIN AM_EMAILACTION ON AM_ACTIONPROFILE.ID = AM_EMAILACTION.ID WHERE AM_ACTIONPROFILE.TYPE = 1 Action Association ...
Service Now Event Integration using Webhook / Rest API Action
Steps to perform in Service Now 1) Login to your ServiceNow Instance(dev*****133.service-now.com) 2) Search for the Rest API Explorer and open it 3) In the Rest API Explorer page choose the Namespace and API Name with the proper API version. For ...
Integrate Jira Service Management (Cloud) with Applications Manager using Webhook
Using Webhook, you can now integrate Jira Service Management (Cloud) with Applications Manager and receive real-time alerts on incidents right into your Jira instance. Follow the steps given below to integrate Jira service (Cloud) with Applications ...
Integrating Jira Service Management (On-Premise) with Applications Manager using Webhook
Using Webhook, you can now integrate Jira Service Management (On-Premise) with Applications Manager and receive real-time alerts on incidents right into your Jira instance. Follow the steps given below to integrate Jira service (On-premise) with ...
Integrating PagerDuty with Applications Manager using Webhook
Using Webhook, you can now integrate PagerDuty with Applications Manager and receive real-time alerts on incidents right into your PagerDuty instance. Step 1: Configuring PagerDuty Open the required PagerDuty instance to which Applications Manager ...
Execute Program action - Enterprise Admin server behavior & Known limitation
Behavior in Enterprise Admin server In case of Enterprise Admin users, following is the behavior of Execute Program action: All Host in the selected Monitor Group option is not supported Auto Select Host option is partially supported. Since the host ...
On integrating modem in AppManager, I get "Modem is not connected properly" error message, what should I do?
SMS Server should be configured for sending SMS alarms via Modem. Available in Windows build only. Prerequisites: Connect your GSM Modem to the Serial Communication Port in Applications Manager host. Only a serial cable must be used for connectivity. ...
Why don't I see the custom messages & replaceable tags given in an action in the alarm escalation notification ?
Alarm escalation provides the option for escalation if any alarm has not been attended for a given time period to an email address(s) or mobile number(s) or if a specific program was executed. The notification template & work flow logic used in the ...
I would like to create an alarm for all Event Logs except for certain events with ID 'xxxx'.
Solution: Open a text editor and create a file 'EventLogExcludeList.txt' under the following folder "<AppManager-Home>\working\conf". We can implement Event Log exclusions as explained below: 1) The format for the Exclusion for the events is as ...
My SMS alarm message is truncated. What needs to be done?
Solution: Go to the Admin tab -> Action / alarm Settings and click on the checkbox - 'Send Complete SMS Information, even if service provider restricts it' in that page. By default , the complete information that you configure while adding SMS action ...
I am not getting the alarm even when the threshold limit is crossed. What needs to be done?
Solution: Check out the value in the Admin -> Action / Alarm Settings -> Consecutive Polls Count. That value determines how many poll intervals it should wait to determine whether alarm can be generated or not.
I have a machine that is running at very high CPU utilization and it is generating dozens of emails per day. So I decided to temporarily remove the alarm for this test by moving the actions out of the associated actions field. However, I am continuing to receive emails.
Solution: Check out whether the alarm you have got is for the CPU (or for that specific attribute) or for the health of that monitor. Because, the actions might be removed for the CPU (or for that specific attribute) but not for the health of the ...
When I am executing programs from the Actions menu from Application Manager the program gives me the message: "The Program exited with code 1". The action has been successfully executed but nothing happens when I run the program.The batch file works fine when I execute it.
Solution: When you use batch scripts(.bat), always use at least 2 batch scripts, one script starting another one. E.g.: script1.bat: call scriptx.bat scriptx.bat: echo 'hello' It's also good to know how script1.bat works on the machine so send ...
In Execute program action / script monitoring, it fails when trying to execute a .bat file with echo or rem. Also some commands like ftp are not working.
Solution: In few Windows machines, some commands inside the batch file will work if we put a '@' in front of these commands. Kindly try it out.
I cannot set an alarm at the monitor group level for availability without setting an alarm for critical levels.
Scenario: I cannot set an alarm at the monitor group level for availability without setting an alarm for critical levels. For individual monitors, it works fine and I can set an alarm only for availability. But not at the group level. To configure ...
On clicking the alarms tab , I get a message "[Exception n:/webclient/common/jsp/ TabComponent.jsp] null" .What should I do?
Reason: The issue is because the name of the machine where Applications Manager is running is not resolved in the DNS. Solution: This is resolved after adding the host and IP mapping in </etc/hosts> file in the machine where Applications Manager is ...
I did not receive any email though the alarms are generated.
Reason: SMTP Mail server is not configured. Solution: You need to configure SMTP Mail Server to receive emails. Refer to the Configuring Mail Server section in the User Guide for more information.
Alarms are not generated and actions are not executed even when they are associated to an attribute of monitor.
Reason: Alarms and Actions will not be executed when the severity remains the same. Solution: Alarms are generated and corresponding actions are executed if the severity changes (previous severity and current severity are different).
Alarms are generated even when the value of the parameter is within acceptable limits. Why is this happening?
Applications Manager has a set of pre-defined thresholds for dynamic parameters. When the value of these dynamic parameters meet the threshold limit, it generates alarms by default. If default threshold values defined do not match your requirement, ...
I have created actions and threshold but I don't receive any alarms based on them.
Reason 1: The actions and thresholds are not associated with monitor to receive alarms. Solution: For more information, refer to Associating Thresholds and Actions with Monitor in the User Guide. Reason 2: The value of the metric has not crossed the ...
The status of Availability and Health of monitor group or monitor is unknown.
Reason 1: Polling is not completed. Solution: Click on the monitor. The 'Next Polled At' of the Monitor Information page provides information of the time when the next polling will start. Reason 2: Thresholds are not configured for health or ...
The Availability of a monitor is shown as down, though the monitor is running fine.
Reason: The monitor was not available during the last polling interval. Solution: Wait till the next poll. You can see the Last Polled and Next Poll time in Monitor Information tab in monitor's detail page.