SSL configuration
Resolving the "Site is not secure" browser warning for ADSelfService Plus
Issue description When users access the ADSelfService Plus portal in a web browser, the site may be flagged as Not Secure or trigger a security warning. This can discourage end users from logging in, reduce trust in the application, and disrupt ...How to migrate or reuse an SSL certificate in ADSelfService Plus
Objective This article explains how to locate and migrate an existing SSL certificate from one ADSelfService Plus instance to another. This is useful when migrating your application to a new server, allowing you to reuse your current certificate, ...How to disable TLSv1 and TLSv1.1 in ADSelfService Plus
Objective This article explains how to disable older, insecure versions of the TLS protocol, TLSv1 and TLSv1.1, in ADSelfService Plus. Disabling deprecated protocols is crucial to: Strengthen HTTPS communication security. Prevent vulnerabilities such ...How to apply a .PFX certificate in ADSelfService Plus
Objective This article explains how to import and apply a .pfx certificate in ADSelfService Plus to enable HTTPS access. A .pfx file securely bundles your SSL certificate and its corresponding private key, allowing you to replace the default ...FAQ on CSRF-related cookies in ADSelfService Plus
This FAQ section covers common questions about the adscsrf and _zcsr_tmp cookies used in ADSelfService Plus. It aims to explain their role in cross-site request forgery (CSRF) protection and overall portal functionality, and clarifies any security ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...