License management
Removing non-enrolled users to save up on license cost
A license will be assigned to every user after successful authentication into ADSelfService Plus regardless of the users' enrollment status. Below are the possible scenarios when a non-enrolled user takes up a license: 1. A user logs into the ...Free up unused ADSelfService Plus licenses
As employees enter and leave an organization, there may be a substantial amount of stale user accounts in Active Directory. Stale accounts should be removed from the purview of ADSelfService Plus so that the license assigned to them can be reclaimed ...Automatically reinstate revoked licenses of users
Licenses are a costly affair. Administrators should know the tips and tricks of easy and cost-effective license management. It is a common practice to revoke the licenses of: Inactive users Locked out users Password expired users, and other users who ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProWhere do I find the log files that I need to send to technical support team for analysis?
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...