License management
ADSelfService Plus valid user identification
The following user categories can be considered valid in ADSelfService Plus licensing. All users who have enrolled with ADSelfService Plus. All non-enrolled users who have logged in to the product, once or more, to enroll or to update their contact ...Removing non-enrolled users to save up on license cost
A license will be assigned to every user after successful authentication into ADSelfService Plus regardless of the users' enrollment status. Below are the possible scenarios when a non-enrolled user takes up a license: 1. A user logs into the ...Free up unused ADSelfService Plus licenses
As employees enter and leave an organization, there may be a substantial amount of stale user accounts in Active Directory. Stale accounts should be removed from the purview of ADSelfService Plus so that the license assigned to them can be reclaimed ...Automatically reinstate revoked licenses of users
Licenses are a costly affair. Administrators should know the tips and tricks of easy and cost-effective license management. It is a common practice to revoke the licenses of: Inactive users Locked out users Password expired users, and other users who ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro