Enrollment
Error: You need to enable self-service password reset/account unlock feature or ADSelfService Plus MFA.
Issue description The error message "You need to enable self-service password reset/account unlock feature or ADSelfService Plus MFA" is displayed when an admin tries to import enrollment data from an external database. Possible cause No self-service ...How to remove the force enrollment pop-up (ADSelfService_Enroll.hta) logon script applied to all users in AD
Objective This article guides you through the process of removing the ADSelfService_Enroll.hta logon script from all users in your AD environment. This is necessary when the script was inadvertently applied to all users instead of a specific OU or ...
New to ADSelfService Plus?
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...