Domain configuration
Error code: 8007001f - A device attached to the system is not functioning
Issue description When attempting to create or modify a user in ADManager Plus, the following error appears: Error code: 8007001f - A device attached to the system is not functioning. This indicates an issue with input data, attribute configurations, ...How do I grant a service account permission to view deleted objects in Active Directory?
Objective This article explains how to grant a service account access to the Deleted Objects container in Active Directory, enabling ADManager Plus to generate accurate reports on recently deleted users or objects. Without this access, the service ...How to change the domain controller used by ADManager Plus
Objective In certain scenarios, such as slow response times, site-specific configurations, or compliance requirements, you may need to change the domain controller (DC) that ADManager Plus uses for Active Directory operations like user provisioning, ...Why is ADManager Plus not detecting domain controllers?
Issue description ADManager Plus fails to detect domain controllers (DCs). This issue prevents administrators from performing user and group management, policy enforcement, or other Active Directory (AD) related operations. This issue can be ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...