Database migration
FAQ: Compatibility of ADManager Plus with SQL Server 2022
This FAQ article answers common questions about the compatibility of Microsoft SQL Server 2022 with ManageEngine ADManager Plus. As many IT teams plan upgrades to SQL 2022 for better performance and features, it’s essential to ensure that your ...How to upgrade the PostgreSQL database in ADManager Plus on a new server
Objective This article explains how to upgrade the bundled PostgreSQL database in ADManager Plus to the latest supported version on a new server. Performing this upgrade helps improve performance, strengthen data security, and ensure compatibility ...Error: pgsql\bin\pg_ctl.exe does not exist or is being used by another program
Issue description When starting ADManager Plus, the application fails to launch and displays an error indicating that pg_ctl.exe is missing or in use. This prevents the internal PostgreSQL database from starting, resulting in a complete startup ...How to upgrade PostgreSQL in ADManager Plus in the same server
Objective This article explains how to upgrade the bundled PostgreSQL database in ADManager Plus to the latest supported version in order to improve performance, enhance data security, and ensure compatibility with newer ADManager Plus builds. This ...Unable to restore the database during migration of ADManager Plus to a new server
Issue description During the migration of ADManager Plus to a new server using the standard procedure, the database restore step may fail. This interruption can prevent the new installation from accessing or loading the existing database, effectively ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...