FAQs
How to integrate Freshdesk with ADManager Plus
OverviewFreshdesk is a customer support platform that streamlines communication between businesses and their customers. With ADManager Plus, you can manage user identities in Active Directory, Microsoft 365 and Google Workspace in Freshdesk in a ...
Integrate ADManager Plus with Jira Service Management to perform AD actions directly from the tickets raised
Integrate ADManager Plus with Jira Service Management to perform AD actions directly from the tickets raised Integrating ADManager Plus a comprehensive Active Directory management solution with Jira Service Management helps to streamline and resolve ...
How to integrate JazzHR with ADManager Plus
.Overview Jazz HR stands out as the top-tier product amongst the HR solutions available in today's market. It provides a range of functionalities, serving as applicant tracking and recruitment platform, payroll management system, and more. With ...
How to integrate ADManager Plus with ServiceDesk Plus Cloud
.OverviewServiceDesk Plus is an ITSM software solution developed by ManageEngine. It is designed to help organizations effectively manage and streamline their IT support and service desk operations. ServiceDesk Plus offers a range of features ...
Permissions required for the backup add-on in ADManager Plus
While enabling the backup add-on, it is recommended that you provide Domain Admin privileges to the service account used to configure the AD domains in ManageEngine ADManager Plus. However, if your organization’s policy restricts the use of the ...
Using a Managed Service Account (MSA or gMSA) in ADManager Plus
A Managed Service Account (MSA) or group Manage Service Account (gMSA) is a more secure and scalable service account with the characteristics of a computer object. The passwords of MSAs/gMSAs are random and are automatically updated by the Windows ...
API usage limit in ADManager Plus
The number of user accounts that technicians can enable in a day using the EnableUser API depends on the total number of licensed help desk technicians. For every help desk technician license, an additional 50 API calls will be added to the daily API ...
Incase of High CPU / Memory usage, please help us with the below information,
1. Build: 2. DB: 3. RAM size: 4. Current memory consumption: 5. Available Disk Space: 6. No of Domains: 7. No of Users/Computers: 8. No of Groups/OU: 9. No of Automation: 10. No of Help Desk Technicians : 11. No of Scheduled Reports: 12. Please login ...
API create user limit (Important note)
When we send one API call to create 10 users, then the API call used in total for the day will be 10 and not one.Note:- The API calls which are made is counted based on the Entries in Delegation -> Audit report.
PgSQL Upgrade issue.
https://www.manageengine.com/products/ad-manager/admanager-kb/update-postgresql-database-admanager-plus.html On the above link in the 5th point, please note that the restoration will not work when the installing build does not match the current build ...
To remove an technician from MFA enrollment and skip MFA for an particular technicians
1.)Remove an technician from MFA enrollment ii ADManager Plus incase of if they switch to a new mobile phone 2.) SKIP MFA for Selected technicians,
How to enable SSO in ADManager Plus
ADManager Plus offers a built-in option to configure Active-Directory-based SSO to access or log in to it. This SSO option supports both NTLMv2- and SAML-based authentication. Steps to configure SSO to log in to ADManager Plus Click the Delegation ...
How to quickly search for a user account without logging into ADManager Plus
Steps: Start ADManager Plus. On the top right corner of the login page, you will find a search bar. Type the name of the user or use one of the filters like Starts with, Ends with, Contains or Equalsfrom the drop down menu. Press Enter.
How to use ADManager Plus license in your test environment
As per ADManager Plus' license terms, a license should not be applied to more than one instance of ADManager Plus. If you need a license for your test instance of ADManager Plus, please get in touch with our support team at support@admanagerplus.com.
Active Directory-ADManager Plus data synchronization
Objects in Active Directory (AD) have to be synced and updated to ADManager Plus as frequently as possible for an unobstructed AD management and reporting experience. ADManager Plus triggers different types of sync at different time intervals, ...
How do I change the port number of ADManager Plus
The port number can be set in the Connection settings located in the Admin tab. Steps to change the port number: Click the Admin tab. Go to General Settings > Connection. Under Connection Type, enter the new port number in the HTTP field. If you'd ...
There is no matching data for your input(s) when generating the report
Possible cause: The report results have been filtered to show results only from the selected OUs. The help desk technician may not have access to the chosen OU. Solution: Remove the OU filter criteria in the desired report. You can do this by ...
Can I host ADManager Plus on a Linux Machine
No, this is currently not supported by ADManager Plus. The product can be installed only in any of the following Windows operating systems, Windows Server 2022 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows ...
Values in ADManager Plus dashboard are not accurate.
Possible cause: The technician might not have access to certain OUs. The dashboard is updated everyday at 6am everyday. So, the changes made to AD after the scheduled daily synchronization might not be updated in the product. Loss of connectivity ...
How to identify and combat unrestricted file upload, path traversal and broken authentication vulnerabilities in ADManager Plus
ADManager Plus builds have been reported to suffer unrestricted file upload, path traversal and broken authentication vulnerabilities, leading to potential unauthenticated remote code execution. For more information on these vulnerabilities and their ...
How to audit changes made to AD objects using ADManager Plus
Steps Navigate to Delegation > Help Desk Audit Reports > Audit Reports. Select the help desk technicians and the time period for which you want the audit report. Click Go. From the generated audit report, you can search for the desired object to view ...
Is it possible to use a third-party email provider for two-factor authentication in ADManager Plus
Yes, third party email address can be used for two-factor authentication. While logging to ADManager Plus for the first time after enabling One time password via email option in two-factor authentication, the technician/user is prompted to enter the ...
ADManager Plus security vulnerabilities
Read about ManageEngine's security policies, which extend to all its products. This page lists the recently reported security vulnerabilities related to ADManager Plus. User enumeration without authentication The Employee Search feature in ADManager ...
Which account does help desk technician use to perform Active Directory actions
If the help desk technician has 'Impersonate as Admin' setting enabled then he/she will then be using the credentials specified in the Domain settings. If not, they will be using their own credentials to perform their tasks.
Which account does helpdesk technician use to perform Active Directory actions?
If the Help Desk technician has 'Impersonate as Admin' setting enabled, they will be using the credentials specified in the Domain settings. If not, they will be using their own credentials to perform their tasks.
How to take thread and heap dump and send it to the ADManager Plus support team
This article will explain how you can create thread and heap dumps and send them to the ADManager Plus support team. Creating thread and heap dumps Navigate to Support > Upload logs > More Click Create thread dump and Create heap dump. Create at ...
How to add custom LDAP attributes
Steps to add a custom LDAP attribute in ADManager Plus: Go to the Admin tab. In the left pane navigate to Custom Settings > LDAP attributes. In the Customize LDAP attributes page, click on the Add Attribute option. In the Custom Attribute window that ...
How to update ADManager Plus' built-in PostgreSQL database
Steps to update your ADManager Plus instance's PostgreSQL database Stop ADManager Plus by navigating to Start > All Programs > ADManager Plus > Stop ADManager Plus. Note: If you have installed ADManager Plus as a Microsoft Windows service, stop the ...
Using Encrypted password for PgSQL
1. Stop the ADManager Plus, if it started already(Start->All Programs->ADManager Plus->Stop ADManager Plus). 2. Please check if you already have the file named encrypt.bat in the bin folder ("<Installation Dir>\ManageEngine\ADManager Plus\bin") ...
Effective Permissions for Delete Subtree
Please check the credentials and the first domain controller provided in Domain Configuration Settings(check the Right top Corner for domain settings) of ADManager Plus , Login with the same credentials into the domain controller. Now open the ...
DCDiag to find RPC error in DC From ADMP Server
FYI , Steps: 1. Goto ADManager Plus Installed server. 2. In the server , open the command prompt. 3. Type dcdiag /s: ServerName 4. Please make sure all the tests are successful. Check if you have any RPC errors.
Dashboard graph not Displayed
Please provide domain admin permission to the installation folder of ADManager Plus and check for the issue if not please follow the steps provided below. 1. Stop ADManager Plus (Click on Start--> All Programs --> ADManager Plus --> Stop ADManager ...
Virtual IP Bind
Change the port number in ADManager Plus. a) Take a back copy of server.xml file located at <Installation Directory>\conf folder. b) Login to ADManager Plus. c) Click on Admin tab --> Product Settings --> Connection. d) Uncheck\Disable "Enable SSL ...
ADManager Plus Best Practices
Best practices, 1.Please make sure that scheduled reports are configured in a proper time interval of atleast 5 minutes between each schedule. 2.Please check the list of scheduled reports and remove the unnecessary scheduled reports.(Login as the ...
Adding MemberOf in Reports
Before Proceeding the below steps execute a batch file named memberOf.bat located in the ADManager Plus installation folder "<Installation Dir>\ManageEngine\ADManager Plus\Bin". Steps to execute a batch file: Step 1 : Download the attached text ...
Adding a Custom attribute for User modification
For Modifying Custom attributes for Single User, 1.Goto ADManager Plus-->Click on admin Tab. 2.In the left hand side click on the LDAP Attributes option-->Click on the Add attribute option(right side). 3.Type the display name and provide the exact ...
Reducing the DB size ( for builds released after 4412)
Steps to reduce the size of the MYSQL(builds Above 4412), NOTE: Please take a backup of the ADManager Plus (or) take a backup of the DB and the specs.xml 1. Shut down ADManager Plus 1. If the product runs as an application, click on Start ...
Moving MYSQL to another drive in the same server
Steps to change the mysql folder location to another drive in the same machine: NOTE: Strictly take a backup of the entire ADManager Plus Installation folder ,before performing any changes. 1. Shut down ADManager Plus 1. If the product runs ...