FAQs
Least privileges for the service account used in ADManager Plus
Note: It is recommended to use a member of the domain admin group as the service account under the Domain Settings. However, if you would like to give granular permissions for the service account, please follow this document.
Does ADManager Plus support OU-based role delegation?
Yes, ADManager Plus supports OU based delegation where administrators can delegate specific tasks to help desk technicians based on the OUs. What is OU-based delegation in ADManager Plus? The OU-based delegation allows admins to delegate the specific ...
How to export Templates/Schedules/ Technician Settings to different AD instance?
If you install ADManager Plus in a new location, you can export the existing templates, schedules and the technician details from the old location to the new location by following these steps Note: Ensure that the products are updated to the recent ...
Unable to create legacy mailboxes in Exchange Server 2007
Reason: PowerShell v2.0 or above is not installed in the machine that ADManager Plus is installed, or Exchange Administrator's credential is not provided in In ADManager Plus's services if it is installed as a service, or In the credentials specified ...
How to apply license in ADManager Plus
Perform the following steps to apply license in ADManager Plus Log in to ADManager Plus. Click License located in the top-right corner. A pop up will then display your license details. In the Enter Lincese File field, click Browse and locate your ...
Receiving email or SMS notification upon AD password reset
Unauthorized password resets pose serious security threats to any network. IT administrators typically seek contextual information whenever a password reset occurs for critical user accounts and service accounts. Additionally, it's crucial to notify ...
Why does Java.exe use a high amount of RAM on servers?
Possible causes: The high RAM utilization by the Java.exe used in ADManager Plus could be due to various factors. Multiple parallel scheduled reports, automations, exports, or synchronizations may be occurring simultaneously. More number of ...
How to migrate ADManager Plus from one version of Microsoft SQL server to another
Objective: To migrate ADManager Plus from one version of Microsoft SQL server to another. Solution: You can use any one of the following built-in methods from Microsoft SQL to migrate the ADManager Plus data from one version of Microsoft SQL server ...
How to apply the service pack to update ADManager Plus
You can update ADManager Plus to a higher version by applying the appropriate service pack downloaded from this page. Note: It's recommended to take a server snapshot before proceeding with the steps below. This can be done by zipping the product ...
How often does ADManager Plus dashboard update with Active Directory?
ADManager Plus updates its dashboard with Active Directory data every day at 6 a.m.
Can I run ADManager Plus in the same machine where other products are installed?
Yes, you can install and use ADManager Plus on a machine where other products are installed. Just make sure that your RAM specification is sufficient to meet the needs of all the products.
How to synchronize ADManager Plus with Active Directory?
Objective: To refresh ADManager Plus by synchronizing its database with Active Directory. Steps to synchronize ADManager Plus with Active Directory Note: By default, ADManager Plus will automatically sync with AD (User, Groups, Computer, Contact and ...
Error: Microsoft 365 licenses are not displayed in the Assign/Remove license in Microsoft 365 management
Reason: If you are a help desk technician who does not have access to a specific Microsoft 365 account, you would be unable to view the licenses. There are a few other synchronization issues that could result in such an error. The license names in ...
Unable to access ADManager Plus from a different server
Possible cause The IP address, hostname, or port number being used to access the ADManager Plus server might be incorrect. Solution In the address bar of your browser, enter http://<ComputerName>:<PortNumber> or http://<IP address of your ...
How to integrate ADManager Plus with ServiceDesk Plus?
Objective: To integrate ADManager Plus with ServiceDesk Plus Solution: The ADManager Plus-ServiceDesk Plus integration allows administrators to perform Active Directory management operations directly from the ServiceDesk Plus console. Using the ...
How to create a custom naming format in AD based on your organization?
Objective: Create a customized naming format for the various naming attributes of AD objects or accounts. Solution: ADManager Plus provides a custom naming format builder that enables you to create as many personalized naming formats as necessary, ...
How to install and uninstall ADManager Plus as a Windows service
Objective: To install or uninstall ADManager Plus as a service. Once you have installed ADManager Plus, follow the steps provided below to install it as a service: Go to your machine's Start menu > All Programs Select ADManager Plus folder. Click ...
Can we host ADManager Plus on Azure AD?
Yes, it is possible. ADManager Plus is an on-premises, web-based application. It is also available in the Azure Marketplace, enabling you to use it on-demand, similar to any cloud-based or SaaS offering, on Microsoft's Azure platform. Click here to ...
Should SSL Certificate be Installed on ADManager Plus to Integrate with AD360?
No, it is not required.
Permissions required for the backup add-on in ADManager Plus
While enabling the backup add-on, it is recommended that you provide Domain Admin privileges to the service account used to configure the AD domains in ManageEngine ADManager Plus. However, if your organization’s policy restricts the use of the ...
Using a Managed Service Account (MSA or gMSA) in ADManager Plus
A Managed Service Account (MSA) or group Manage Service Account (gMSA) is a more secure and scalable service account with the characteristics of a computer object. The passwords of MSAs/gMSAs are random and are automatically updated by the Windows ...
API usage limit in ADManager Plus
The number of user accounts that technicians can enable in a day using the EnableUser API depends on the total number of licensed help desk technicians. For every help desk technician license, an additional 50 API calls will be added to the daily API ...
Incase of high CPU / memory usage, please help us with the below information,
1. Build number: 2. DB with version: 3. RAM size: 4. Current memory consumption: 5. Available disk space: 6. No of domains: 7. No of users/computers: 8. No of groups/OU: 9. No of automations configured: 10. No of Help Desk Technicians : 11. No of ...
API create user limit (Important note)
When we send one API call to create 10 users, then the API call used in total for the day will be 10 and not one.Note:- The API calls which are made is counted based on the Entries in Delegation -> Audit report. To know more, click here.
How to disable MFA for selected technicians
Disabling MFA for selected technicians To disable MFA for enrolled users, Log in to ADManager Plus. Navigate to the Delegation tab. In the left pane, navigate to Configuration > Logon Settings > Two Factor Authentication. Click the Enrolled Users ...
How to enable SSO in ADManager Plus
ADManager Plus offers a built-in option to configure Active-Directory-based SSO to access or log in to it. This SSO option supports both NTLMv2- and SAML-based authentication. Steps to configure SSO to log in to ADManager Plus Click the Delegation ...
How to quickly search for a user account without logging into ADManager Plus
Steps: Start ADManager Plus. On the top right corner of the login page, you will find a search bar. Note: The search feature has to be enabled since it is disabled by default. Type the name of the user or use one of the filters like Starts with, Ends ...
How to use ADManager Plus license in your test environment
As per ADManager Plus' license terms, a license should not be applied to more than one instance of ADManager Plus. If you need a license for your test instance of ADManager Plus, please get in touch with our support team at support@admanagerplus.com.
Active Directory-ADManager Plus data synchronization
Objects in Active Directory (AD) have to be synced and updated to ADManager Plus as frequently as possible for an unobstructed AD management and reporting experience. ADManager Plus triggers different types of sync at different time intervals, ...
How do I change the port number of ADManager Plus
The port number can be set in the Connection settings located in the Admin tab. Steps to change the port number: Click the Admin tab. Go to General Settings > Connection. Under Connection Type, enter the new port number in the HTTP field. If you'd ...
There is no matching data for your input(s) when generating the report
Possible cause: The report results have been filtered to show results only from the selected OUs. The help desk technician may not have access to the chosen OU. Solution: Remove the OU filter criteria in the desired report. You can do this by ...
Can I host ADManager Plus on a Linux Machine
No, this is currently not supported by ADManager Plus. The product can be installed only in any of the following Windows operating systems, Windows Server 2022 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows ...
Values in ADManager Plus dashboard are not accurate.
Possible cause: The technician might not have access to certain OUs. The dashboard is updated everyday at 6am everyday. So, the changes made to AD after the scheduled daily synchronization might not be updated in the product. Loss of connectivity ...
How to identify and combat unrestricted file upload, path traversal and broken authentication vulnerabilities in ADManager Plus
ADManager Plus builds have been reported to suffer unrestricted file upload, path traversal and broken authentication vulnerabilities, leading to potential unauthenticated remote code execution. For more information on these vulnerabilities and their ...
How to audit changes made to AD objects using ADManager Plus
Steps Navigate to Delegation > Help Desk Audit Reports > Audit Reports. Select the help desk technicians and the time period for which you want the audit report. Click Go. From the generated audit report, you can search for the desired object to view ...
Is it possible to use a third-party email provider for two-factor authentication in ADManager Plus
Yes, third party email address can be used for two-factor authentication. While logging to ADManager Plus for the first time after enabling One time password via email option in two-factor authentication, the technician/user is prompted to enter the ...
ADManager Plus security vulnerabilities
Read about ManageEngine's security policies, which extend to all its products. Note: ADManager Plus releases backend patches to address any major vulnerabilities. You will be able to view these updates under the bell icon in the product console. This ...
Which account does helpdesk technician use to perform Active Directory actions?
If the Help Desk technician has 'Impersonate as Admin' setting enabled, they will be using the credentials specified in the Domain settings. If not, they will be using their own credentials to perform their tasks.
How to view Archived Audit Reports and manage archive settings in ADManager Plus
ADManager Plus allows you to archive the actions performed by all help desk technicians during any period of time. The archived reports can be stored at any location defined by you, for any amount of time, as per your requirement. They can also be ...
How to take thread and heap dump and send it to the ADManager Plus support team
This article will explain how you can create thread and heap dumps and send them to the ADManager Plus support team. Creating thread and heap dumps Navigate to Support > Upload logs > More Click Create thread dump and Create heap dump. Create at ...
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