Delegation
How to delegate roles to groups in ADManager Plus
Steps to add roles to groups in ADManager Plus: Login to ADManager Plus. Go to the Delegation tab. In the left pane, choose Help Desk Technicians under Help Desk Delegation. Choose your domain from the Select Domain drop-down. Click on the + option ...Setting a default template for a helpdesk technician
This article will explain how you can set a default template for a helpdesk technician. Navigate to Delegation Tab > Help desk Delegation > Help desk Technicians. Click the edit icon against the technician for whom you would like to set the default ...How to delete groups from the Delegation module
Steps to delete groups from Delegation module in ADManager Plus: Login to ADManager Plus. Go to the Delegation tab. In the left pane, navigate to Help Desk Delegation > Help Desk Technicians. Switch to Group View by using the option found at the top ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...