Delegation
How to configure two-factor authentication (2FA) for technicians in ADManager Plus?
Objective: To configure two-factor authentication (2FA) for technicians in ADManager Plus. Solution: You can configure a secured login to the ADManager Plus console by configuring two-factor authentication (2FA). If ADManager Plus technicians have ...Error message: Help Desk Technician account is blocked
Error Message : Help Desk Technician account is blocked. Possible Reason : The help desk technician might have entered wrong password multiple times while logging into ADManager Plus. Resolution:The Help Desk Technician needs to wait for N number of ...While adding technicians, I get the following error message: Error in adding help desk technician(s)...
Error message: While adding technicians, I get the following error message: Error in adding help desk technician(s)... Possible cause: 1. This message indicates that you have reached the limit for the maximum number of technicians permitted as per ...Error in creating a help desk technician; License count exceeded.
Error message: Error in creating a help desk technician; License count exceeded. Possible cause: If the license has been purchased for 1 domain and 5 help desk technicians, only 5 technicians can be added, and this count excludes the ADManager Plus ...How to display and export LAPS Information in reports
Steps to allow technicians to export the LAPS password in reports: 1. Log in to ADManager Plus. 2. Navigate to the Admin tab. 3. Under General Settings, click Security and Privacy. 4. In the Privacy Settings tab, check the Allow technicians to export ...How to set a default template for a help desk technician
This article will explain how you can set a default template for a helpdesk technician. Navigate to Delegation Tab > Help desk Delegation > Help desk Technicians. Click the edit icon against the technician for whom you would like to set the default ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro