Entra ID configuration
Troubleshooting Entra ID Log Collection Error: 'Lifetime validation failed - Token Expired'
Issue description While ADAudit Plus is collecting logs from Entra ID modules, the following error occurs: Lifetime validation Failed- Token Expired. Prerequisites You must have access to the ADAudit Plus server. You need access to the ADAudit Plus ...How to configure Entra ID auditing in ADAudit Plus
Objective This article explains how to configure Entra ID auditing in ADAudit Plus to monitor and track user activities, sign-ins, group modifications, and changes to directory roles within Azure Active Directory (Entra ID). By integrating Entra ID ..."Invalid_Client" error during Azure tenant configuration in ADAudit Plus
Issue description While configuring the Entra ID (formerly Azure AD) tenant in ManageEngine ADAudit Plus, you may encounter the following error message: Invalid_Client This error prevents successful integration of Entra ID with ADAudit Plus and ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...