Active Directory configuration
Troubleshooting the No Data Available - Access Denied error in Active Directory reports
In this article : Issue description Prerequisites Possible causes Resolution Related topics and articles When and how to contact support Issue description This error occurs when the user account that runs ADAudit Plus does not have sufficient ...How to configure object-level auditing (a SACL) in ADAudit Plus
In this article: Objective Prerequisites Steps to follow Validation and confirmation Tips Related topics and articles Objective This article outlines the minimum privileges required for ADAudit Plus to audit the following: Active Directory (AD) ...Why am I seeing an admin privilege error in ADAudit Plus?
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description While using ADAudit Plus, you may encounter the following notification: Authentication: Error - The ...The RPC server is unavailable (error code 6ba) in ADAudit Plus while collecting logs
In this article : Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description ADAudit Plus relies on Windows services such as RPC, WMI, and DCOM to collect security event logs from ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...