Installation and deployment
How to restore a single Active Directory user
Description User objects are the basic building blocks of your Active Directory environment. Administrators accidentally deleting a user object from AD is not an unheard-of event. The user whose account has been deleted from AD now cannot login to ...Restoring your default domain policy
Every setting you configure in the default domain policy applies to every user and computer account in the domain, unless these settings are overwritten by other domain GPOs having higher precedence or by GPOs linked to OUs. When unintended changes ...How to remove admin’s access to SharePoint Online and OneDrive for Business sites?
Problem When you configure backups for SharePoint Online and OneDrive for Business sites using RecoveryManager Plus, the admin whose account is used to configure the product is provided access to all SharePoint Online and OneDrive for Business sites ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...