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Recent Articles
How to Deploy APMInsight Agent Docker Images in Air-Gapped (Offline) Environments or Private Repositories
How to Deploy APMInsight Agent Docker Images in Air-Gapped (Offline) Environments Overview Air-gapped (isolated from internet) environments cannot pull images directly from public registries. To deploy an APMInsight agent Docker image in such an ...SAP S/4 HANA Prerequisites
1. Enable the RFC-over-SOAP ICF Service Run transaction SICF. Navigate to: default_host → sap → bc → soap → rfc Check the service status: Green checkmark = active, no action needed. Gray icon = inactive — right-click → Activate Service. 2. Set the ...Dashboard PDF Export Takes a Long Time
Issue: Dashboard PDF Export Takes a Long Time Error: No specific error is reported. The complete dashboard PDF export takes significantly longer than expected. However, individual reports from the same dashboard may be exported within a considerably ...How to resolve OSGi bundle startup NoClassDefFoundError errors using boot delegation?
Problem OSGi bundles or plugins may fail to resolve or start, affecting application startup. The following errors may be displayed in the terminal output or application error logs: "java.lang.NoClassDefFoundError: ...Auto-Associate Azure Child Monitors with Monitor Groups
Overview Applications Manager's Microsoft Azure Monitor discovers child resources across multiple Azure services during each discovery cycle. When organizations use Azure Resource Groups to organize their resources, manually grouping the ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...Zoho Directory - ServiceDesk Plus Cloud (FAQ's)
1. What is Zoho Directory? Zoho Directory is an identity and access management (IAM) platform that enables organizations to securely manage user identities and their access to various applications, both within Zoho and third-party services. It ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Announcements
Upcoming ServiceDesk Plus Cloud UI Revamp
Dear Users, ServiceDesk Plus Cloud is all set for a fresh look. The interface is revamped to ensure a smoother, more contextual user experience. The UI features clearer layouts, a smarter Zia, personalized workspace, customizable navigation, mobile-responsiveEndpoint Central MSP now supports macOS 27 Golden Gate
macOS 27 Golden Gate is now available, and Endpoint Central MSP supports managing and patching devices running macOS 27 Golden Gate. IT administrators can use Endpoint Central MSP to keep their Mac devices up to date by deploying the latest applicableDevice Control Plus now supports macOS 27 Golden Gate
Hello everyone ! We're excited to announce that Device Control Plus now supports macOS 27 Golden Gate. IT administrators can now manage and secure peripheral device access on macOS Golden Gate devices using Device Control Plus. macOS Golden Gate, releasedBrowser Security Plus now supports macOS 27 Golden Gate
Hello everyone ! We're excited to announce that Browser Security Plus now supports macOS 27 Golden Gate. IT administrators can now secure and manage browser activity on macOS Golden Gate devices using Browser Security Plus. macOS Golden Gate, releasedApplication Control Plus now supports macOS 27 Golden Gate
Hello everyone ! We're excited to announce that Application Control Plus now supports macOS 27 Golden Gate. IT administrators can now manage and control application usage on macOS Golden Gate devices using Application Control Plus. macOS Golden Gate,
Most Discussed Topics
Hide System Notifications from Requesters
Is there a way to hide the System Notifications for requesters? Sometimes too much information is overwhelming to the end user. It can be hidden for the Technician side but shows everything on the Requester side, which does make for a bit of a mess. Requester:OS Deployment - how to install an app that failed during deployment?
During OS deployment we occasionally have apps that fail. These are apps that normally install just fine but for whatever reason we'll see an occasional failure. Naturally Manage Engine simply aborts and doesn't retry these failed applications. Is thereHow Do i Convert Mac OLM File to PST?
I'm looking for a reliable method t convert Mac OLM Files to PST in bulkRequest and Incident Access Permission Limitation
HI Team, As far as I know, in ServiceDesk Plus, there is no option to create a custom role with view-only access specifically for either Service Requests or Incidents. If we provide access through a custom role under “Requests,” the permission will beExcel Copy/Paste Issues Reported After September 2026 Microsoft Office Updates
Hello everyone ! We are currently observing reports of issues affecting Microsoft Excel 2016, 2019, 2021, and other Office releases following the September 2026 Microsoft Office updates. Users have reported that common Excel functions such as copy and